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Director European Service
vor 4 Monaten
Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.
Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you’ll grow your career with best-in-class teams in a culture of collaboration.
Molecular Devices is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in a Global and diverse continuous improvement team environment? Do you enjoy continuously improving yourself and others – working on challenges that truly matter with people that care for each other, our customers, and their patients?
We are currently seeking a Director European Service (f/m/d), working remote, is responsible for leading a diverse team focused on consistently growing our revenue, delighting customers, continually improving our business processes, and enabling team members to achieve performance and career goals.
The Director of EU Service leads a cross functional team of sales, service, and applications scientists with a total population of 40 associates and revenue responsibility over $25M. This role requires a high level of collaboration with other functional groups, including Sales, Operations, Finance, and Human Resources. An integral part of this role is the ability to balance strategy and tactics and foster creativity and innovation directed towards improving Molecular Devices’ service team’s execution, engagement, and core growth.
What we’ll get you doing:
- Collaboratively develop and execute service strategies to drive core growth of service revenue, improve our workorder resolution time, and drive customer loyalty through strong post sale support.
- Leading, improving, and sustaining key service processes: Daily Management, Service Plan Sales Funnel Management, Inventory management, team member onboarding, etc.
- Provide direction, leadership and coaching for all direct reports. Facilitate quality improvement and organizational productivity through deployment of standard work processes.
- Leverage data analysis tools and commercial operations partners to obtain business insights that support accurate forecasting, revenue achievement, and team member performance optimization.
- Collaborate with cross department business partners to support improvement across all Molecular Devices KPIs (core growth, working capital turns, inventory turns, associate retention, etc.).
- Utilize and promote Danaher Business System tools to facilitate process improvements, associate enablement, and collaborative problem solving to consistently satisfy customers.
- Champion engagement to build organizational and associate capabilities; develop future leaders, and build a bench with diverse talent.
The essential requirements of the role include:
- 7+ years of experience leading service and leading associates through change.
- 5+ years of experience leading service in the life science or diagnostics industry for an organization with a sales and service portfolio
- Experience with Microsoft applications, Salesforce.com, Power BI, ServiceMax, Oracle
- Bachelor’s degree or higher in an engineering, life sciences, or related discipline
- 5+ years’ experience with DBS or similar lean business tools. Ideally having recognized certification for visual management or funnel management tools.
It would be a plus if you also possess previous experience in:
- Take personal responsibility for own performance and professional development and be a role model for Danaher values including our Diversity and Inclusion focus.
- Consistently monitor leading performance metrics and champions changes for success
- Forecasting service revenue performance and leading a team to achieve that forecast.
At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
