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Technical Support Specialist Immunology DACH
vor 3 Monaten
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Technical Support Specialist Immunology (f/m/d) for Beckman Coulter Diagnostics is responsible for the support of the national service management in the immunology product area. This position is part of the Field Service Team and will be remote in Germany. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Field Service Team and report to the Senior Manager Technical Customer Service. If you thrive in a supporting role and want to work to build a world-class Customer Service organization—read on.
In this role, you will have the opportunity to:
- Support of the national service management in the immunology product area
- First point of contact in immunology support for our technicians in the event of technical problems
- Competent and independent problem and error analysis of incoming enquiries in the event of system anomalies
- Coordinating problem solutions and rectifying faults in collaboration with the service technicians
- Training customers and technicians
- Harmonization and introduction of national service standards and service processes including work instructions
- Supporting technicians in the event of device-related escalations
- Supporting sales and marketing when organizing events, such as workshops and trade fairs, and for ongoing projects
The essential requirements of the job include:
- At least 3+ years of field service experience with proven success in field service
- Strong technical knowledge (mechanics/electronics)
- Capacity to working independently but also in (international) teams
- Willing to take responsibility for maintaining technical stability in the relevant product areas (automation) while ensuring and further developing device performance
- Applicable knowledge of regulations and standards concerning IVDs
- Fluent in German and English, Willingness to travel around 60%, valid driving license
It would be a plus if you also possess previous experience in:
- Experience in a technical service organization ideally in the health care business
You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
