Aktuelle Jobs im Zusammenhang mit Technical Support Specialist Immunology DACH - Krefeld - Beckman Coulter Diagnostics
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Customer Support Specialist
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Field Applications Specialist
vor 2 Wochen
Krefeld, Nordrhein-Westfalen, Deutschland Cattron VollzeitAs a Field Applications Specialist at Cattron, you will be the key point of contact for our sales team and customers in the industrial automation sector within the EMEA region.This sector includes customers from segments such as overhead cranes, AGVs, complex machinery, robotics, intralogistics, pump manufacturers, etc.Your responsibilities will...
Technical Support Specialist Immunology DACH
vor 2 Monaten
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Technical Support Specialist Immunology (f/m/d) for Beckman Coulter Diagnostics is responsible for the support of the national service management in the immunology product area. This position is part of the Field Service Team and will be remote in Germany. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Field Service Team and report to the Senior Manager Technical Customer Service. If you thrive in a supporting role and want to work to build a world-class Customer Service organization—read on.
In this role, you will have the opportunity to:
- Support of the national service management in the immunology product area
- First point of contact in immunology support for our technicians in the event of technical problems
- Competent and independent problem and error analysis of incoming enquiries in the event of system anomalies
- Coordinating problem solutions and rectifying faults in collaboration with the service technicians
- Training customers and technicians
- Harmonization and introduction of national service standards and service processes including work instructions
- Supporting technicians in the event of device-related escalations
- Supporting sales and marketing when organizing events, such as workshops and trade fairs, and for ongoing projects
The essential requirements of the job include:
- At least 3+ years of field service experience with proven success in field service
- Strong technical knowledge (mechanics/electronics)
- Capacity to working independently but also in (international) teams
- Willing to take responsibility for maintaining technical stability in the relevant product areas (automation) while ensuring and further developing device performance
- Applicable knowledge of regulations and standards concerning IVDs
- Fluent in German and English, Willingness to travel around 60%, valid driving license
It would be a plus if you also possess previous experience in:
- Experience in a technical service organization ideally in the health care business
You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
Sie fragen sich, was sich hinter Beckman Coulter Diagnostics verbirgt? Schauen Sie genauer hin.
Auf den ersten Blick werden Sie sehen, dass wir uns seit mehr als 80 Jahren der Weiterentwicklung und Optimierung des Labors widmen, um Wissenschaft und Gesundheitswesen voranzubringen. Kommen Sie in ein Team, in dem Sie sich Gehör verschaffen, unterstützt werden und immer Sie selbst sein können. Wir bauen eine Kultur auf, die die Hintergründe, Erfahrungen und Perspektiven aller unserer Mitarbeiter würdigt. Schauen Sie noch einmal hin und Sie werden sehen, dass wir in Sie investieren und Ihnen die Möglichkeit bieten, eine sinnvolle Karriere aufzubauen, kreativ zu sein und neue Dinge auszuprobieren - mit der Unterstützung, die Sie brauchen, um erfolgreich zu sein.
Beckman Coulter Diagnostics ist stolz darauf, mit einer Gemeinschaft von sechs anderen Diagnostikunternehmen bei Danaher zusammenzuarbeiten. Gemeinsam arbeiten wir mit Hochdruck daran, das Leben von Patienten mit diagnostischen Werkzeugen zu verbessern, die die größten gesundheitlichen Herausforderungen der Welt angehen.
Der Technical Support Specialist Immunology (w/m/d) bei Beckman Coulter Diagnostics ist verantwortlich für die Unterstützung des nationalen Servicemanagements im Produktbereich Immunologie. Diese Position ist Teil des Field Service Teams und wird remote in Deutschland besetzt sein. Unsere Vision bei Beckman Coulter ist es, das Gesundheitswesen von Diagnose zu Diagnose neu zu gestalten.
Sie werden Teil des Außendienstteams sein und dem Senior Manager Technical Customer Service unterstellt sein. Wenn Sie sich in einer unterstützenden Rolle wohlfühlen und am Aufbau einer erstklassigen Kundendienstorganisation mitarbeiten möchten, lesen Sie weiter.
In dieser Funktion haben Sie die Möglichkeit,:
- Unterstützung des nationalen Servicemanagements im Produktbereich Immunologie
- Erste Anlaufstelle im Immunologie-Support für unsere Techniker bei technischen Problemen
- Kompetente und unabhängige Problem- und Fehleranalyse eingehender Anfragen bei Systemauffälligkeiten
- Koordination von Problemlösungen und Störungsbehebungen in Zusammenarbeit mit den Servicetechnikern
- Schulung von Kunden und Technikern
- Harmonisierung und Einführung von nationalen Servicestandards und Serviceprozessen einschließlich Arbeitsanweisungen
- Unterstützung der Techniker bei gerätebezogenen Eskalationen
- Unterstützung von Vertrieb und Marketing bei der Organisation von Veranstaltungen wie Workshops und Messen sowie bei laufenden Projekten
Zu den wesentlichen Anforderungen der Stelle gehören:
- Mindestens 3+ Jahre Erfahrung im Außendienst mit nachweislichem Erfolg im Außendienst
- Technische Kenntnisse (Mechanik/Elektronik)
- Fähigkeit zur selbständigen Arbeit, aber auch zur Arbeit in (internationalen) Teams
- Bereitschaft zur Übernahme von Verantwortung für die Aufrechterhaltung der technischen Stabilität in den relevanten Produktbereichen (Automatisierung) bei gleichzeitiger Sicherstellung und Weiterentwicklung der Geräteleistung
- Anwendbare Kenntnisse der Vorschriften und Normen für IVDs
- Fließend in Deutsch und Englisch, Bereitschaft zu Reisen (ca. 60%), gültiger Führerschein
Es wäre von Vorteil, wenn Sie auch über Erfahrungen in folgenden Bereichen verfügen:
- Erfahrung in einem technischen Dienstleistungsunternehmen, idealerweise im Gesundheitswesen
Es kann sein, dass Sie nicht alle Anforderungen erfüllen, oder dass Ihre Erfahrung ein wenig anders aussieht als die, die wir skizziert haben. Wenn Sie jedoch der Meinung sind, dass Sie für Beckman Coulter von Nutzen sein können, ermutigen wir Sie, sich zu bewerben
Bei Beckman Coulter Diagnostics glauben wir an eine bessere, nachhaltigere Belegschaft. Wir sind uns der Vorteile flexibler, dezentraler Arbeitsvereinbarungen für geeignete Positionen bewusst und setzen uns für eine bereichernde Karriere ein, unabhängig von der Arbeitsvereinbarung. Für diese Stelle ist eine Fernarbeitsregelung möglich, bei der Sie von zu Hause aus arbeiten können. Weitere Informationen zu dieser Möglichkeit erhalten Sie von Ihrem Vorstellungsgesprächsteam. Entdecken Sie die Flexibilität und die Herausforderungen, die eine Tätigkeit bei Beckman Coulter Diagnostics bieten kann
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
