Customer Success Manager

vor 1 Monat


Leverkusen, Deutschland Salesby Vollzeit

Bist du bereit, unsere Kunden auf ihrem Erfolgsweg zu begleiten und ihnen einen außergewöhnlichen Service zu bieten? Wenn du leidenschaftlich daran interessiert bist, den Mehrwert unseres Produkts zu vermitteln und Beziehungen zu unseren Kunden aufzubauen, dann bist du bei uns genau richtig

Was uns auszeichnet:

Bei Salesby sind wir stolz darauf, innovative CRM-Systeme zu entwickeln. Unsere Mission ist es, unseren Kunden exzellenten Service zu bieten und ihnen dabei zu helfen, ihre Umsätze durch unsere Lösung erheblich zu steigern. Als Mitglied unseres Kundenbetreuungsteams hast du die Möglichkeit, aktiv an der Gestaltung der Zukunft unseres schnell wachsenden Unternehmens mitzuwirken.

Aufgaben
  • Gemeinsames Arbeiten im engagierten Team, um Kundenprobleme zu identifizieren und zu lösen.
  • Aufbau und Pflege langfristiger Kundenbeziehungen, indem du ein offenes Ohr für ihre Bedürfnisse hast.
  • Sammeln wichtiger Kundeninformationen und Insights, um andere Bereiche des Unternehmens von deinem Expertenwissen profitieren zu lassen.
  • Aktive Mitgestaltung unseres Produkts durch Einbringen eigener Ideen und Feedback.
Qualifikation
  • Hervorragendes technisches Verständnis (insbesondere Zapier, wünschenswert Kenntnisse in einer Programmiersprache wie Python, Javascript, C#, ...).
  • Ausbildung und/oder Berufserfahrung im Bereich IT, Kundensupport oder Customer Success.
  • Ausgezeichnete Deutschkenntnisse (C2, Muttersprache) und gute Englischkenntnisse (B2).
  • Starke Kommunikationsfähigkeit mit einem freundlichen und offenen Auftreten.
  • Freude am Lösen von technischen Problemen.
Benefits
  • Eine herausfordernde Festanstellung in einem schnell wachsenden Unternehmen.
  • Spannende Aufstiegschancen in einem dynamischen Umfeld.
  • Remote-Job - Arbeite von wo du möchtest (Laptop/Computer erforderlich).
  • Ein junges und offenes Team mit einer entspannten Arbeitsatmosphäre.
  • Regelmäßige Teamevents, um das gesamte Team persönlich kennenzulernen.
  • Umfassende Einschulung mit einem persönlichen Ansprechpartner.
  • Attraktives und leistungsgerechtes Gehalt.

Wenn du mehr über uns erfahren möchtest, besuche gerne unsere Website. Wir freuen uns darauf, dich zeitnah kennenzulernen und gemeinsam unsere Kunden zum Erfolg zu führen. Werde Teil unseres Teams und gestalte die Zukunft von Salesby mit



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