Servicenow(103773)

**ServiceNow(103773)**:

- 6-8 Years- Full Time Jobs- Market Rate- Leverkusen, Germany**#Togaf**

**#Servicenow**

**#Architect**
**- Understand the customer environment for the Business processes and IT processes
- Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated/Hygiene)
- Brainstorm with the customer and bring out the requirements beneficial to them considering the following:o the current needs and roadmap of the customer Business and IT and the current capabilities and roadmap (to the published level) of the ServiceNow platform
- Consider the Security and Audit compliance as aligned with the agreed standards/customer policy
- Provide guidance and thought leadership in the ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture
- Share Best Practices and guidance to the customers and TCS internal teams as a mentor and
- Guide to the implementation methodology and testing methodology

Competencies: Digital: ServiceNow_IT Service Management
Experience (Years): 6-8
- Essential Skills: Technical Competency
- Experience as a Senior Technical Lead / Architect.
- Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, ITOM modules
- Experienced in leading at least a couple of Implementation projects in the ITSM area and one complete Implementation lifecycle for ServiceNow
- Expertise in ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
- Experience on ITSM migration/consolidations
- Strong work experience associated with projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
- Mentor and share technical knowledge/guidance with the team.
- Design technical solutions based on customer requirements and convert to functional requirements.
- Responsible for reviewing requirements to ensure they are provided in sufficient detail to be accurately estimated.
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts concerning customer requirements and ITIL / industry standards
- Maintains and reviews license Data in ServiceNow and proactively reports on the compliance slippage.
- Must be certified with ServiceNow Systems Administrator, ServiceNow
- Implementation Specialist and ITIL V3 foundation behavioural competency
- Handles customer meetings and provides weekly/monthly reports for customers as well as TCS management.
- Strong abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
- Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts

**Desirable Skills**:

- Evaluate the tool's stability and performance and provide recommendations
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).
- Knowledge of new service modules ( HRSD, SecOps, GRC, CSM, ITBM, etc.)
TOGAF or any equivalent certification preferred