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Technical Support Specialist
vor 2 Monaten
About Us:
KGM Europe GmbH is a subsidiary of KG Mobility Corp. (formerly Ssangyong Motor Co., Ltd.) and is entering the German market directly to sell cars and parts. KGM is a well-known SUV specialist and will be introducing electric, hybrid and internal combustion engine models to the German market. KGM is committed to sustainable growth, customer satisfaction and culture where employees can work with joy and passion
About the Role:
- a dedicated Technical Support Specialist to handle warranty claims and provide technical support to our dealers.
- The ideal candidate will have a strong technical background and excellent problem-solving skills.
Key Responsibilities:
- Process warranty claims and ensure timely resolution.
- Provide technical support, diagnosing and resolving technical issues.
- Assist in investigating and analyzing warranty claims, identifying root causes and implementing corrective actions.
- Conduct training sessions for dealers on technical issues and warranty procedures.
- Analyze customer feedback and product issues to contribute to service quality improvements.
- Ensure compliance with warranty policies and regulations.
Qualifications:
- At least 3 years of experience in warranty management or technical support within the automotive industry.
- Strong customer service and interpersonal skills.
- Knowledge of automotive systems and components.
- Preferably German native speaker + fluent in English.
