Team Lead Revenue Management

The Team Leader, Revenue Management has responsibility for delivering the total value proposition of the fee-based revenue management service (RM Service) for the respective region. This includes accountability for a team of RM specialists and analysts, hotel adoption of Wyndham’s Revenue Management tools, and strategies, as well as management of the billing process for their clients (hotels).

He/she will work closely with the Director Revenue Management, and the broader commercial team to align on best practices and strategies to optimize positioning, pricing, and effectiveness of our service for the region.

The primary purpose of this role is to supervise the day-to-day activities of the team to understand and communicate Revenue Management best practices and strategies to hotels that are engaged in this fee-based service.

This role will direct their team to communicate and educate the clients (hotels) on proper pricing, competitive positioning, and restrictions and lead the sub – regional meeting to communicate commercial strategies.

This will be accomplished via audits of the property’s existing system(s) set-up; building, maintaining, managing, and communicating the entire rate loading process; and analyzing competitive rate shopping reports to ensure inventory availability and rate parity in all applicable WHR distribution channels and the PMS.

The individual will help create clients (hotels) action plans to maximize RMS hotel room revenue and grow the RevPAR Index (market share) and profitability for each hotel in a portfolio.

In addition, they will be responsible for supporting the function to achieve 3 primary objectives:

1. Generate fee income for Wyndham that meet forecasted/budgeted income to Wyndham EMEA EBITDA.
2. Lead the team to deliver against the service value proposition, ensuring hotels have a return on investment from the services provided.
3. Grow the portfolio of served clients, and increase revenue through upselling to higher levels of services

Complexity

• Decision-making authority is at a low-medium level, although it does facilitate revenue generating processes for supported hotels.
• Work consists of routine tasks, processes, or operations. The employee selects and applies several clearly prescribed, standard policies and procedures. Requires choosing between a few clear choices or discussing them with a supervisor to solve problems.
• Problems generally involve the selection of standard procedures, organizing work, and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures.
• Work requires active involvement in projects that result in new ideas or methods. Improved methods generally affect the hotel’s bottom-line performance and immediate department.
• Serves as a project support team member working to achieve defined goals.
• Require regular contact with property designated contacts; interaction within the department and periodic contacts with other departments, supplying or seeking information on specialized matters.
• Exploring opportunities that drive profit, create value for clients, and encourage innovation; challenging existing processes/systems/products to make improvements
• Analysing information and evaluating results to choose the best solution and solve problems.
• Achieving and exceeding goals including performance goals, budget goals, team goals, etc.

Scope/Financial Responsibility

The position has a revenue impact as it relates to ensuring that Brand Standards, Revenue Management Policies, and Best Practices are adhered to. All of these are designed to generate incremental revenues, and customer loyalty, and increase brand awareness for properties while minimizing the opportunity costs of not having adequate rates and inventory available for sale across various channels.

The position has a fee generation impact on Wyndham EMEA EBITDA through the fee-based income of our services.

The position has a revenue impact on Premium Level to facilitate day-to-day revenue management tasks including budgeting, forecasting and pricing.

Abilities/Key Competencies/Skills:

• Ability to effectively adjust to major changes in work tasks or the work environment.
• Skilled at focusing and guiding others in accomplishing work objectives.
• Skilled at building a cohesive team and facilitating goal accomplishment.
• Ability to interact with others in an honest, fair, and respectful way; giving others confidence in one's intentions and those of the organization.
• Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs
• Sets high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks.
• Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Ability to identify and understand issues, problems, and opportunities, using effective approaches for choosing a course of action or developing solutions.
• Must be able to convey information and ideas clearly, both oral and written communications.
• Must have strong project and time management skills
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful situations, including the ability to handle property(s) questions and concerns with satisfactory results.
• Must be able to work on multiple tasks.
• Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary with or without supervisors’ guidance.
• Ability to analyse, interpret and explain statistical data, to develop strategies and generate a course of action.
• Strong mathematical comprehension.
• Must maintain composure and objectivity under pressure.
• Must have the ability to assimilate information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must have effective presentation skills.
• Must have excellent interpersonal skills that build trust and in still confidence to motivate and influence others
• Must be effective at listening, understanding, and clarifying the concerns and issues raised by key clients, co-workers, and supervisors.
• Must be able to work with and understand financial information, data, and basic arithmetic functions.
• Perform other duties as requested by management.
• Attend meetings/training as required by management.

Experience/Certificates/Education

• BA/BS Bachelor’s Degree in Hospitality, Business Administration, Finance, or Economics or a minimum of three (3) to five (5) years of Analytical experience in Revenue Management
• Hospitality industry experience is required
• Multiple hotel Revenue Management experience
• Experience in team management would be beneficial
• Expert with MS Office is necessary
• Expertise and Experience with PMS, CRS, RMS, BI Tools, and RMS systems
• Fluency in English is essential, German for Central Europe as well.
• For Western or North Europe fluency in French or Spanish would also be beneficial.

Organizational Relationships

The Team Lead Revenue Management Central Europe is based in Berlin or London and will report directly to the Director Revenue Management Europe.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.