Account Manager
vor 3 Wochen
Stored Value Solutions is a global provider of gift card services. As a pioneer in the market, we are committed to be the best at measurably increasing client sales with superior gift card products and services. With more than 25 years of industry experience, our team of professionals has cultivated expertise in Retail Gift Cards, Promotional Cards, Mobile Interactivity and eCommerce solutions.
The Account Manager is the primary client services contact responsible for relationship building, client retention, client satisfaction and sustaining client revenue growth of their assigned accounts. Account Managers are expected to influence the up-selling strategies within the assigned account base, driving territory revenue to exceed sales goals.
Key Responsibilities:
Development of a close relationship based on mutual trust and respect, understanding needs of the client and delivering SVS services to meet those needs in a commercially focused environment.
Development and execution of a client service delivery strategy for assigned clients around needs, contract specifications and cost components.
Understand and manage contract expiration and prepare and present SVS solutions in advance to retain relationships. Monitor and manage the terms and conditions of a client contract, including timely resolution of outstanding invoices.
Conduct regularly scheduled calls, presentations and on-site client visits to review business performance including training and education.
Ensure a collaborative and partnered relationship with all internal and external stakeholders.
Qualifications:
Bachelor’s degree or equivalent industry experience required; minimum of 3 years Account Management experience; and a proven track record of successful year on year revenue growth within client portfolio. Sales experience is essential.
Passionate about delivering high client satisfaction with an ability to adapt to different client cultures. Multi-lingual to support our European clients; fluency in German and English is highly desirable.
Strong analytical, problem-solving skills, presentation skills and attention to details. Project management skills highly desirable.
Demonstrated exceptional interpersonal and communication skills, ability to conduct onsite presentations and effectively facilitate meetings. Excellent consultative approach involving great active listening skills and questioning skills.
Able to think out of the box and is action oriented. Can easily pose future scenarios; can identify and present opportunities based on client's needs. Able to deliver difficult information to clients in a positive, constructive way.
Other details:
This is a home-office based position.
Work hours may vary to cover various time zones; availability by cell phone after hours may be required.
International travel may be required; must possess a valid passport and driver’s license.
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