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Junior Customer Success

vor 5 Monaten


Berlin, Deutschland Empion Vollzeit

Suchst du nach einer Stelle, die nicht nur fachlich und organisatorisch zu dir passt, sondern auch kulturell?


Bei Empion verbinden wir Recruiting mit Unternehmenskultur und matchen Kandidaten anhand eines kurzen Fragebogens mit kulturell passenden Arbeitgebern.


Wenn du bereit für deinen kulturell passenden Arbeitgeber in der Tech-Hospitality bist, bewirb dich jetzt und lass uns kurz darüber sprechen, was deine kulturellen Präferenzen, bzw. welches Arbeitsumfeld für dich kulturell passend wäre.


Position: Junior Customer Success Spezialist:in (m/w/d) B2B - German Speaker

Standort: Berlin

Branche: Tech-Hospitality

Flexibilität: Hybrid

Sprache: Deutsch C1, Englisch B1



Deine Aufgaben:

  • Die Betreuung und Entwicklung unserer Top-Enterprise-Kunden vom Onboarding bis zum Renewal
  • Sicherstellen, dass unsere Kunden die bestmögliche Erfahrung mit unserem Produkt haben und Value entlang der kompletten Customer Journey generieren
  • Die Identifizierung von Kundenbedürfnissen und Entwicklung passender Lösungen im Sinne des Kundenerfolgs
  • Das Monitoring und die Analyse von Kundendaten, um proaktiv zu Handeln bzw. Entscheidungen zu treffen und damit den Erfolg deiner Kunden zu gewährleisten
  • Die enge Zusammenarbeit mit den Unternehmen-Teams, damit Kundenanliegen effektiv gelöst werden


Dein Profil:

  • Erfahrung: Du hast erste Erfahrung im Customer Success Management (Saas)
  • Leidenschaft: Hospitality/Hotellerie gehören zu deinen Leidenschaften und du bist sehr daran interessiert. Die Facharbeit im CRM-Bereich und Weiterentwicklung deiner fachspezifischen Fähigkeiten begeistert dich
  • Kommunikation: Du kommunizierst souverän in deutscher Sprache und kannst komplexe Sachverhalte klar und präzise vermitteln
  • Zielgerichtet: Du hast nachgewiesene Erfolge in der Kundenbindung und Entwicklung.
  • Ownership: Du bist proaktiv, ergebnisorientiert und in der Lage, selbstständig zu arbeiten


Deine Vorteile

  • Ein kleines, erfahrenes und hoch motiviertes Team außergewöhnlicher Kollegen
  • Ein wettbewerbsfähiges Gehalt
  • Die Möglichkeit, einen bedeutenden Einfluss auf die Zukunft des Unternehmens zu haben
  • Hohe Transparenz, Vertrauen und Freiheit
  • Eine lockere Arbeitsumgebung mit flexiblen Arbeitszeiten und Home-Office-Optionen
  • Ein Büro im Zentrum von Berlin zwischen Alexanderplatz und Friedrichstraße


Bewirb dich, wir warten auf dich