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Sales Manager
vor 2 Monaten
Title: Sales Manager
Location: Hamburg, Hamburg, Germany
About the position
As a Sales Manager, you will be responsible for all aspects of pre-sales and sales of our spaces, as well as customer success, retention, and upsell. You play a key role in our sales efforts through the qualification of leads and deal-closing.
What will you be responsible for:
Pre-sale and Sales
- Qualify SMB leads - convert them to tours and closed deals (inbound & outbound)
- Understand the customer’s needs, ensuring that solution that is provided matches customer expectations across all areas - functional, service, timeline, budget, quality, etc.
- Provide a suitable proposal offer (Office+AR), based on Mindspace guidelines.
- Follow up with the customer, maintaining a consistent, open channel.
- Work closely with the Community Manager to achieve smooth onboarding.
- Customer Success - Retention and Upsell .
- Analyze and optimize sales targets (Office+AR) for each SMB customer.
- Identify new needs/challenges for the customer and forecast future expansion.
- Make sure any payment issues are taken care of on a monthly basis.
- Execute SMB retention plan.
- Support the Customer Experience team in terms of member support and service.
Requirements
Do you have the following experience?
- Experience in B2B sales
- Excellent team player
- Strong Extensive experience working with various companies and stakeholders
- Excellent oral and written communication skills in both English and German
Critical competencies for success:
- Multitasking is a must You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are key)
- Strong decision-maker: you need to be able to make considered, responsible decisions on a whim when things don’t go according to plan
- You must be a thorough, self-aware worker who’s able to recognize errors and take the necessary steps to correct them
- Getting the job done – no matter the cost – is critical. You should be a practical, creative, quick thinker who is aware that others are counting on you
- Problem solver – you are a highly resourceful thinker who is quick on their feet and a fast learner.
- Ability to gain the trust and confidence of a wide range/types of clients.
- Ability to work independently based on targets and goals, and raise any flags in time.
- Ability to adjust quickly to a fast-paced, changing environment.
- Ability to plan ahead with a clear focus on execution.
