Functional Manager

Job ID 485152 Veröffentlicht seit 14-Nov-2025 Organisation Siemens Healthineers Tätigkeitsbereich Customer Services Unternehmen Siemens Healthineers AG Erfahrungsniveau Experienced Professional Beschäftigungsart Vollzeit Arbeitsmodell Hybrid (Mobiles Arbeiten/ Arbeiten vor Ort) Vertragsart Unbefristet Standort(e) - Eschborn - Hessen - Deutschland Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting? Then come and join our Zone Services Operations (ZSO) team as Functional Manager (f/m/d) Customer Services Laboratory Solutions Automation . Location: CEE country Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile up to an average volume of 60% of the respective working hours. This position reports to the Zone Services Operations Head in CEE and has the following goals and responsibilities. Your tasks and responsibilities: - Lead the Automation team within the ZSO in CEE to establish a "first touch resolution" mindset through delivering proactive, reactive, hot site and interactive Incident Management for Customers and Customer Service Engineers & Application Specialists. - Manage implementation of complex Automation projects. - Act as the key contact for stakeholders in CEE when it comes to Customer escalation and hot site management for Automation. - Drive the swift resolution of customer issues in collaboration with Service Operations Support (SOS), country teams and other required stakeholders following structured escalation paths. - Actively support countries with regards to country readiness in your responsibility. - Foster a culture of continuous improvement by regularly reviewing service performance, identifying process optimization opportunities, and implementing best practices to enhance efficiency and customer satisfaction in your area of responsibility. - Ensure employee engagement and development by actively supporting team members through regular feedback, tailored training plans, and career growth initiatives that align with both individual aspirations and organizational goals. - Be responsible for managing the performance of all direct reports in alignment with key roles, ensuring consistency with customer support demands and overall business objectives. - Ensure that the team manages service incidents in accordance with the established incident management process, consistently applying Good Documentation Practice (GDP) techniques. - Drive escalation resolutions in your area of responsibility within the agreed time frame, in collaboration with SOS and the country CS organization. Proactive updates to all stakeholders on the status of escalations are a must. To find out more about the specific business, have a look at https://www.siemens-healthineers.com/de/products-services Your qualifications and experience: - You hold a university degree or equivalent high-level education in Medical Engineering, or Medical Technology. - You bring extensive professional experience in Laboratory Diagnostics support and service operations. Ideally, you have worked within a remote support team and have experience leading such teams. - You have many years of team management experience in the diagnostic field. - You possess very profound management and leadership capabilities and the ability to manage a team of experts, utilizing various communication methods both remotely and face to face. - You have proven leadership experience in support environments, allowing you to lead your team with confidence and drive operational excellence. - You possess strong product-related knowledge and service/support experience in this specific product area. - You are passionate about resolving customer escalations in a timely and professional manner following the incident management and pre-clarification process to SLA standards. Your attributes and skills: - You impress us with your excellent communication skills and fluency in English—both written and verbal. Proficiency in additional languages is highly valued. - You demonstrate strong interpersonal and organizational skills, a positive attitude and excellent teamwork capabilities. - You are sensitive to cultural diversity and self-reliance, and you bring a high degree of flexibility and motivation, both of which are essential for this role. Our global team: Siemens Healthineers is a leading global medical technology company. 73,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started. To all recruitment agencies: Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated. Siemens Healthineers Germany was awarded the Great Place to Work® certificate. Bewerben Teilen - Email - WeChat - WhatsApp - X | Link kopieren