Part-time Technical Moderator for Participant Testing

vor 1 Monat


Berlin, Deutschland Applause Vollzeit

Are you a tech savvy individual comfortable using new gear & apps? Do you feel comfortable learning new tech and instructing/guiding others in their usage? If so and you're ready to get started ASAP please review these high level qualifications.


*Note that bilingual German/English fluency is a requirement for this role. Also, this is a 5 days per week role at the office below.


Terms:

  • Role: Technical Moderator for Participant Testing
  • Type: Freelance contract
  • Location: Obentrautstraße 72, 10963 Berlin, Germany
  • Start date: November 4, 2024
  • Duration: Through January 31, 2025; potential extension
  • Work days: From 2 to 5 days during the week, Monday-Friday
  • Hours: Up to 8 hours daily
  • Language: Bilingual German/English
  • Pay: $24 USD per hour


Responsibilities:

  • Perform Moderator 1, 2 activities as required;
  • Perform data dumps;
  • Set up testing and moderator rooms with required equipment;
  • Manage the device bank and regularly takes inventory of Applause and client property;
  • Update software/firmware when applicable and tests new builds;
  • Manage the key log;
  • Ensure devices are cleaned; and
  • Related project activities.


Qualifications:

  • Prior IT/HelpDesk experience
  • Software QA experience
  • Linux/ADB CLI experience
  • Strong communications skills
  • Customer service experience - IT/hardware/wearables a plus
  • Can follow detailed technical documentation & instructions
  • Problem solving capabilities
  • Be a quick learner
  • Must be dependable



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