Senior User Researcher

Language requirement: Fluent German & English

Location: London, Berlin, Dusseldorf.

At The Stepstone Group, we help everyone get the job that best fits their life. Whether it is the next step in their career, or a job to pay the bills - we exist to match lifestyles with livelihoods. We play our part by giving people everything they need to find the right job for them in that moment; making jobs work for more people, whatever they do, and however they choose to do it.

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group is critical to our success as a global company, so we want to recruit, develop, and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know.

We also have a hybrid approach to working from home and in the office

User research at Stepstone

Find the right job for everyone – Our mission reflects how a focus on our users has been part of our DNA for more than a decade. Our User Research organisation has evolved over this time, growing to a team of 13 mixed-method researchers and is part of a wider UX community including a Product Design team of 30+ designers including product design, design operations, design system & service design roles.

Within the user research organisation, we have researchers as individual contributors at all levels starting from junior up to principal, and therefore you will always have support pushing for strategic initiatives across the business.

We are spread across both the B2C and B2B sides of the business, providing an end-to-end experience, for both candidates and recruiters alike.

The Role

This is a role for our B2C area of the business. We are looking for an exceptional & collaborative Senior User Researcher who will play a key role in the product development process, by generating insights that will drive product decisions & deepen our understanding of our users’ needs, behaviours and motivations. With an innovative spirit and deep research expertise, you will help teams re-imagine and redefine an experience which has shaped an entire industry.

• This is an IC role within the user research team, working with the B2C side of the organization
• You will lead end-to-end research studies to redefine how we think and what we believe about the job seeker journey, while partnering with colleagues in other product areas to triangulate insights and tell a compelling, data-rich story
• You will help define the strategy for your product area by advocating for user needs and user-centred outcomes, leveraging existing research insights balanced with business and resource considerations
• You will actively contribute to uplifting the research practice, using your research experience to educate non-researchers within your teams on how to conduct robust user research

Day to day

• You will report to the B2C Research Manager
• Help your stakeholders identify and prioritize research requirements, define a research strategy based on priorities and business goals, and create a research roadmap together with the Lead and/or Principal Researcher and Research Manager, aligned with product OKRs
• Generate research insights that shape how product teams think about medium and long-term product strategy
• Scoping and estimating realistic timelines for research studies, ensuring milestone dates are committed and achieved
• Consult and collaborate cross-functionally, fostering relationships with key partners at all levels across the company (product design, product management, engineering, data and analytics, brand and other areas of the business)
• Take a contributing role in the development of our working practices and processes, ensuring a well-organized approach to research which helps the team to become even more efficient and effective
• Be seen as a role model for more junior researchers on how you work, executing with a high level of quality, excellence and attention to detail, both in your planning and delivery
• Proactively coach & guide more junior researchers and designers to foster a culture of excellence and growth, within both the research team and the wider research practice

Skills

• You will have solid, demonstrable knowledge and experience with qualitative and quantitative user research methods
• You are fluent in both German and English, confident in both languages when moderating user interviews and demonstrating an excellent attention to detail in your written communication
• Track record of craft excellence, and the ability to connect user needs and insights from your research with product strategy
• Track record of ensuring that user feedback and insights are integrated into product decisions
• Flexibly adapt research approaches and methods in a pragmatic way, and pivot if necessary
• Extraordinary storyteller, able to bring your immediate team on the full journey as well as your senior stakeholders
• Strong team player who is highly skilled in stakeholder management, aligning with various stakeholders with different roles and background, and presenting to different audiences
• Ability to work in a complex environment with a high volume of ongoing initiatives
• Bachelor's/master's degree in human factors, ergonomics, cognitive psychology, behavioural economics, HCI, anthropology, design or a comparable field

Benefits and Rewards - How we recognise our employees hard work and talent

• Your start at The Stepstone Group: We want you to feel comfortable right from the get-go and you can begin networking immediately. That's why we always start with an onboarding event lasting several days, during which you get to know your new colleagues, our products and our culture. After that, the onboarding continues in your department - with several weeks of individual training. ​
• Your further development: We are growing - and of course we want you to grow with us. We will support you with targeted training that will help you develop both personally and professionally. ​
• Big player with start-up flair: Even though we've grown quite a bit, we haven't lost our laidback attitude from the early days. In concrete terms, this means that we are on a first-name basis, we have short communication channels, flat hierarchies and super helpful colleagues. ​
• Social Days: Talk is silver, action is golden - which is exactly why all our employees have 2 Social Days a year. These can be used flexibly for social and sustainable commitment. And the best thing about it: you don't have to take any holidays. ​
• Holidays: While we're on the subject of holidays ... We offer 30 days of paid leave per year plus one customary day. And we always have Christmas and New Year's Eve off. ​
• Four-legged friends welcome Would you like to bring your dog? With pleasure. Every day is "bring-your-dog-to-work-day"​
• Our location? At the Medienhafen For you that means we're easy to reach - whether by car, train or bike. By the way: We sponsor 50% of your parking space or job ticket. ​
• Job-bike: And we also have good news for all cyclists: with our Job-bike offer, we support you in getting to the office quickly and sustainably. ​
• Mobile Office: This is also possible with us As a general rule, we offer two days of remote working per week. Feel free to ask directly during the interview to find out what the policy is for your role. ​
• Are you into fitness? Great Whether it's in our own fitness studio, playing beach volleyball or running, you can keep fit with our wide range of sporting activities. ​
• Fancy a coffee? Then take a look at our in-house baristas. Whether Caramello, Cortado or Flat White lactose-free - everything is brewed fresh and free of charge. Speaking of fresh, of course, we also serve fresh fruit every day. ​
• Our in-house post office: Standing in line isn't your thing? Then simply have your parcels delivered to the office. ​
• Even more benefits: Christmas party, summer party, team events, incentives, subsidization on our company pension scheme and great offers at wholesale rates (e.g. for mobile phone contracts, Sixt and hotel bookings with HRS) - our list is long. There's bound to be something for you too

When you apply for a role with us you will be asked to complete an equal opportunities questionnaire. If you have any questions about this, please feel free to reach out to one of the team.