Senior Manager, Presales Solution Consulting

vor 4 Wochen

Munich, Deutschland Servicenow Vollzeit
Company Description

It allstarted in sunny San Diego, California in 2004 when a visionaryengineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global marketleader, bringing innovative AI-enhanced technology to over 8,100customers, including 85% of the Fortune 500. Our intelligentcloud-based platform seamlessly connects people, systems, andprocesses to empower organizations to find smarter, faster, andbetter ways to work. But this is just the beginning of our journey.Join us as we pursue our purpose to make the world work better foreveryone.

JobDescription

What you get to do inthis role:

  • Work with atalented team that is motivated and engaged. They work as a teamsupporting each other when needed and focused on driving as muchcustomer value as possible. And they like to also have some fun atwork too.
  • Own yourbusiness and drive growth and collaboration todo impactful people and customer work. Bring ideas, be engaged andself-motivated to drive change and adoption whereneeded.
  • Work with your team of SCs to get greatin demonstrating relevance to customers, with a focus on greatdiscovery and understanding of the customers’ business and theirrequirements. Be close enough to help the team deliver the highestquality presentations and demonstrations focused on relevance andvalue based on what we know about the customers challenges andbusiness. Storytelling is key.
  • Develop teammembers according to the demands of the business and according totheir individual professional goals. Support the team to prioritisetheir workload and efforts for sales opportunities and bestpractice collaboration with colleagues.
  • Ensurecontinuous and regular feedback to the team members through directobservation, peer and sales feedback.
  • Work withCustomer Workflow and regional sales managers to prioritizeSolution Consulting efforts. Collaborate closely with Field SCManagers on priorities and alignment on efforts andinvestments.
  • Jointly drive marketing andpartner strategy and execution for Customer Workflow business anddemand generation in assigned territories also leveraging teamsskills and expertise.
  • Support collaboration andinnovation engagements with Customer Workflow product organizationto feedback customer insights for future productdevelopments.
  • Develop and maintain a recruitingpipeline of potential SC candidates to meet future businessdemands.
  • Manage day-to-day activities such asresource alignment, effective utilization of skills, administrativetasks andreporting.
Qualifications

Tobe successful in this role youhave:

  • Experienceworking in a fast-growing SaaS environment ideally with somebackground related to improving customer experiences (CcaaS, CRM,CX, Process automation).
  • A thoroughunderstanding of the SaaS Market space, the provision of PaaS basedsolutions and a broad understanding of Service Managementpractices.
  • Experience in presales roles andmanaging presales teams. Bonus if experience is within a specialistpresales team.
  • Understanding and practice incoaching, mentoring and performance management of individualcontributors with a people firstapproach.
  • Ability to motivate and inspire agrowing team of Presales SolutionsConsultants.
  • Ability to self-motivate and goodcommunication skills.
  • Experience in Value BasedSelling or Solution Selling.
  • Fluency in Germanand English.
  • Able to work from our office inMunich periodically.

Notsure if you meet every qualification? We still encourage you toapply We value inclusivity, welcoming candidates from diversebackgrounds, including non-traditional paths. Unique experiencesenrich our team, and the willingness to dream big makes you anexceptional candidate

AdditionalInformation

WorkPersonas

We approach ourdistributed world of work with flexibility and trust. Work personas(flexible, remote, or required in office) are categories that areassigned to ServiceNow employees depending on the nature of theirwork.

Equal OpportunityEmployer

ServiceNow is an equalopportunity employer. All qualified applicants will receiveconsideration for employment without regard to race, color, creed,religion, sex, sexual orientation, national origin or nationality,ancestry, age, disability, gender identity or expression, maritalstatus, veteran status, or any other category protected by law. Inaddition, all qualified applicants with arrest or convictionrecords will be considered for employment in accordance with legalrequirements.

Accommodations

Westrive to create an accessible and inclusive experience for allcandidates. If you require a reasonable accommodation to completeany part of the application process, or are unable to use thisonline application and need an alternative method to apply, pleasecontact globaltalentss@servicenow.comfor assistance.

Export ControlRegulations

For positionsrequiring access to controlled technology subject to export controlregulations, including the U.S. Export Administration Regulations(EAR), ServiceNow may be required to obtain export control approvalfrom government authorities for certain individuals. All employmentis contingent upon ServiceNow obtaining any export license or otherapproval that may be required by relevant export controlauthorities.

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