Partners Management Specialist
Vor 5 Tagen
Job DescriptionManage daily operations of third-party service partners across Europe, ensuring service quality, process compliance, and technical capabilities meet company standards.Monitor and analyze service KPIs (turnaround time, first-fix rate, case closure rate, spare-parts usage, customer satisfaction, etc.) and drive continuous improvement.Identify operational issues and risks, propose actionable improvement plans, and coordinate with internal teams to ensure implementation.Work closely with HQ FAE, Quality, Spare Parts teams, and regional FAE to resolve technical issues, quality concerns, and key customer escalations.Conduct regular evaluations, audits, and on-site inspections of service partners and prepare performance reports.Support service partners with basic technical training using materials provided by FAE, including repair workflow, usage guidance, and after-sales policy training.Ensure consistent implementation of service policies and standardized operational procedures.Participate in the selection, onboarding, communication, and training of new service partners.Support service data management, operational analysis, and provide insights for business decision-making.Requirements1–3 years of experience in after-sales service, service operations, channel service management, or third-party service partner management; experience in consumer electronics or smart devices is a plus.Strong ownership, self-motivation, and problem-solving skills with the ability to drive initiatives independently.Basic technical understanding with the ability to learn product structure and repair logic quickly.Excellent communication skills, data analysis capability, and cross-functional collaboration skills.English proficiency required; German or other European languages are a strong advantage.Preferred QualificationsExperience in building KPI systems or optimizing service processes.Experience working with international service partners.Experience with robotics, smart devices, or outdoor equipment.What We OfferOpportunity to shape and optimize the European service network with high impact and career growth.Close collaboration with HQ FAE, Quality, Spare Parts, and Operations teams.International team environment with clear processes and open communication.
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Partners Management Specialist
Vor 4 Tagen
Düsseldorf, Deutschland Mammotion Tech VollzeitJob Description Manage daily operations of third-party service partners across Europe, ensuring service quality, process compliance, and technical capabilities meet company standards. Monitor and analyze service KPIs (turnaround time, first-fix rate, case closure rate, spare-parts usage, customer satisfaction, etc.) and drive continuous improvement. Identify...
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Partners Management Specialist
Vor 3 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland Mammotion Tech VollzeitJob DescriptionManage daily operations of third-party service partners across Europe, ensuring service quality, process compliance, and technical capabilities meet company standards.Monitor and analyze service KPIs (turnaround time, first-fix rate, case closure rate, spare-parts usage, customer satisfaction, etc.) and drive continuous improvement.Identify...
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Sales Management Specialist
vor 1 Woche
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Sales Management Specialist
vor 1 Woche
Düsseldorf, Deutschland Sigenergy VollzeitSales Management Specialist Your responsibility： You will support the Europe Sales Team on matters of order management and logistics management to meet customers delivery request. You will collect monthly rolling forecast from Europe Sales Team and work with Planning and Logistic team in HQ to assure an appropriate stock level at warehouse in NL. You will...
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Sales Management Specialist
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