Partners Management Specialist

Vor 3 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Mammotion Tech Vollzeit

Job Description

  1. Manage daily operations of third-party service partners across Europe, ensuring service quality, process compliance, and technical capabilities meet company standards.
  2. Monitor and analyze service KPIs (turnaround time, first-fix rate, case closure rate, spare-parts usage, customer satisfaction, etc.) and drive continuous improvement.
  3. Identify operational issues and risks, propose actionable improvement plans, and coordinate with internal teams to ensure implementation.
  4. Work closely with HQ FAE, Quality, Spare Parts teams, and regional FAE to resolve technical issues, quality concerns, and key customer escalations.
  5. Conduct regular evaluations, audits, and on-site inspections of service partners and prepare performance reports.
  6. Support service partners with basic technical training using materials provided by FAE, including repair workflow, usage guidance, and after-sales policy training.
  7. Ensure consistent implementation of service policies and standardized operational procedures.
  8. Participate in the selection, onboarding, communication, and training of new service partners.
  9. Support service data management, operational analysis, and provide insights for business decision-making.

Requirements

  1. 1–3 years of experience in after-sales service, service operations, channel service management, or third-party service partner management; experience in consumer electronics or smart devices is a plus.
  2. Strong ownership, self-motivation, and problem-solving skills with the ability to drive initiatives independently.
  3. Basic technical understanding with the ability to learn product structure and repair logic quickly.
  4. Excellent communication skills, data analysis capability, and cross-functional collaboration skills.
  5. English proficiency required; German or other European languages are a strong advantage.

Preferred Qualifications

  1. Experience in building KPI systems or optimizing service processes.
  2. Experience working with international service partners.
  3. Experience with robotics, smart devices, or outdoor equipment.

What We Offer

  1. Opportunity to shape and optimize the European service network with high impact and career growth.
  2. Close collaboration with HQ FAE, Quality, Spare Parts, and Operations teams.
  3. International team environment with clear processes and open communication.

  • Sales Management Specialist

    Vor 7 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Sigenergy Vollzeit

    Sales Management Specialist Your responsibility: You will support the Europe Sales Team on matters of order management and logistics management to meet customers delivery request. You will collect monthly rolling forecast from Europe Sales Team and work with Planning and Logistic team in HQ to assure an appropriate stock level at warehouse in NL. You will...

  • Facilities Manager

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland MBR Partners Vollzeit 45.000 € - 90.000 € pro Jahr

    Company DescriptionMBR Partners is a global recruitment firm specializing in talent acquisition within key Technology sectors, including Telecoms, Security, Finance, Mobility, Enterprise Software, Outsourcing, and Utilities. Since its establishment in 2001, MBR Partners has consistently delivered high-quality talent solutions to clients across C-level,...

  • Senior B2B Sales Specialist – HealthTech

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Huawei Consumer Business Group Vollzeit 60.000 € - 120.000 € pro Jahr

    About HuaweiHuawei is a leading global information and communications technology (ICT) infrastructure and smart devices provider. With integrated solutions across four key domains—telecom networks, IT, smart devices, and cloud services—we are committed to bringing digital to every person, home, and organization for a fully connected, intelligent world.At...

  • AWS NetApp Sales Specialist

    Vor 5 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland NetApp, Inc. Vollzeit

    Job Summary As an AWS NetApp Sales Specialist focusing on German Enterprise Customers, your mission is to drive growth in our cloud storage business by integrating Amazon FSxN into the solutions being proposed and consumed by customers. You will lead the expansion of our AWS/NetApp collaboration in Germany, making strategic decisions that shape the future of...

  • Senior B2B Sales Specialist/ Manager – HealthTech

    Vor 3 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Huawei Europe Vollzeit

    About HuaweiHuawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent...

  • Specialist Expansion

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland PVH Corp. Vollzeit

    About Us:We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good,...

  • Digital Marketing Specialist

    vor 2 Wochen

    Düsseldorf, Nordrhein-Westfalen, Deutschland QVC Vollzeit 40.000 € - 60.000 € pro Jahr

    Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.Your Opportunity, Your TeamThe Digital Marketing Specialist supports HSN, and will be...

  • Identity & Access Management Specialist (m/w/d)

    Vor 7 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland Clearstone-Recruiting Vollzeit

    Job DescriptionIm Auftrag eines Kunden aus dem Bereich IT-Services suchen wir Verstärkung als Identity & Access Management Specialist (m/w/d)In dieser Rolle übernehmen Sie Verantwortung für die Administration und Weiterentwicklung von IAM- und Active-Directory-Umgebungen und wirken aktiv an der Modernisierung von IT-Landschaften mit.Ihre...

  • SiS Retail Expansion Specialist

    vor 1 Woche

    Düsseldorf, Nordrhein-Westfalen, Deutschland PVH Corp. Vollzeit 60.000 € - 80.000 € pro Jahr

    About UsWe are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good,...

  • MSP Specialist Partner Manager

    Vor 7 Tagen

    Düsseldorf, Nordrhein-Westfalen, Deutschland CyberArk Vollzeit

    Company DescriptionAbout CyberArk:CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle....