L1 Support Consultant
vor 3 Wochen
L1 Support Consultant
RED, on behalf of our leading international client are searching for an experienced L1 Support Consultant.
Position: L1 Support
Start: ASAP
Duration: 3 Months contract + extension
Location: Remote / Frankfurt, Germany
Work: 8 h/day, 5 days/week
Language: English, A2-B1 German will be a plus
Must haves:
- Confident in handling and expertise in Windows 7 and Windows 10 technology-oriented knowledge and skills.
- Good written and spoken English, other foreign languages desirable.
Tasks:
- Workplace Service Support.
- Installation and delivery of IT hardware
- Troubleshooting of IT systems on site
- Tool-supported processing of service requests and incidents for the provision and troubleshooting of IT services (hardware and software) in Client Support
- In direct contact with the user in compliance with the specified SLAs
- Collaboration in the development of solutions in client support, e.g. in direct support of problem management, e.g. in the provision of standard solutions for 1st level support
- Clarification of order contents and deadlines in direct communication with the user according to specifications
- Assignment of rights and guidelines for user and group administration, as well as software usage (Active Directory, software distribution, patch management, antivirus, etc. patch management, antivirus etc.) according to specifications.
- Maintenance of portal content and CMS/CMDB content (according to specifications)
If this is something you would be interested in please apply with an updated CV/Resume, and I will be in touch to discuss this opportunity in more detail.
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