Aktuelle Jobs im Zusammenhang mit Head of Customer Support - Berlin - DemoUp Cliplister
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Head of Customer Support
vor 1 Woche
Berlin, Berlin, Deutschland heiden associates Personalberatung VollzeitHead of Customer SupportWir suchen einen erfahrenen Führungskraft, der unsere Kunden mit professioneller Betreuung unterstützt.Als Head of Customer Support werden Sie die Kundenabteilung mit vier Mitarbeitern leiten und verantwortlich für alle Prozesse der Marktkommunikation und des Energiedatenmanagements sein. Ihre Aufgaben:Fachliche und...
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Head of Customer Support
vor 1 Woche
Berlin, Berlin, Deutschland heiden associates Personalberatung VollzeitHead of Customer SupportWir suchen einen erfahrenen Führungskraft, der unsere Kunden mit professioneller Betreuung unterstützt.Als Head of Customer Support werden Sie die Kundenabteilung mit vier Mitarbeitern leiten und verantwortlich für alle Prozesse der Marktkommunikation und des Energiedatenmanagements sein. Ihre Aufgaben:Fachliche und...
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Head of Customer Support
vor 4 Monaten
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Head of Customer Support
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Head of Sales
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Head of Customer Support
vor 4 Wochen
Berlin, Deutschland heiden associates Personalberatung VollzeitHead of Customer Support– Ihr Einstieg beim globalen Branchenführer für erneuerbare Energien –Unser Mandant, die Iberdrola Energie Deutschland GmbH , Berlin ist ein Unternehmen der spanischen Iberdrola-Gruppe , einem international führenden Energieunternehmen mit über 170-jähriger Tradition und eines der größten Stromversorgungsunternehmen...
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Head of Customer Success
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Berlin, Deutschland CA Customer Alliance GmbH Vollzeit**About Us**: At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share...
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Head of Customer Service Manager
Vor 4 Tagen
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Head of Customer Service Manager
Vor 4 Tagen
Berlin, Berlin, Deutschland Opteven Deutschland VollzeitJob Title: Head of Customer ServiceOpteven Deutschland is seeking a highly skilled and experienced professional to lead our Customer Service department. As the Head of Customer Service, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Develop and implement customer service strategies to...
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Head of Customer Support
Vor 6 Tagen
Berlin, Berlin, Deutschland heiden associates Personalberatung VollzeitHead of Customer SupportWir suchen einen erfahrenen Leiter für unsere Kundensupport-Abteilung, der unsere B2B-Kunden mit professioneller Betreuung unterstützt.Als zukünftiger Leiter Kundenunterstützung führen Sie die Kundenunterstützung-Abteilung mit vier Mitarbeitern und verantworten eine professionelle Betreuung der B2B-Kunden. Wir sprechen sowohl...
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Head of Customer Support
Vor 6 Tagen
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Head of Customer Operations
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Head of Customer Success
vor 3 Wochen
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Head of Customer Success
vor 2 Wochen
Berlin, Berlin, Deutschland birdie VollzeitAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Success. As a key member of our organization, you will play a pivotal role in shaping the future of our company in Germany.Your primary responsibility will be to serve as a trusted advisor and advocate for our partners, ensuring they are...
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Head of Customer Service Manager
Vor 5 Tagen
Berlin, Berlin, Deutschland Opteven Deutschland VollzeitJob Title: Head of Customer ServiceOpteven Deutschland is seeking a highly skilled and experienced professional to lead our Customer Service department. As the Head of Customer Service, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Develop and implement customer service strategies to...
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Head of Customer Service Manager
Vor 5 Tagen
Berlin, Berlin, Deutschland Opteven Deutschland VollzeitJob Title: Head of Customer ServiceOpteven Deutschland is seeking a highly skilled and experienced professional to lead our Customer Service department. As the Head of Customer Service, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Develop and implement customer service strategies to...
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Head of Customer Support
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Berlin, Berlin, Deutschland Fuchs & Eule Energy Experts VollzeitCustomer Service SupervisorPrimary Liaison with Clients - Tasked with delivering exceptional telephone assistance to our clientele, whether they initiate contact or we reach out to them.Quality Assurance and Structure - Enhance and grow the Customer Service division, incorporating new responsibilities and establishing rigorous standards and quality...
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Head of Customer Service
vor 1 Monat
Berlin, Deutschland ShopwithmeAsia VollzeitWe are looking for Head of Customer Service ( M/F) that takes care for our growing Number Europeanwide Customers in E commerce sales. you will lead a vibrant team full of Energy ! Speaking English is mandatory, German would be nice! Pay: 3.500,00€ - 4.500,00€ per month **Education**: - High school or equivalent (preferred) **Experience**: -...
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Global Head of Customer Success
vor 4 Monaten
Berlin, Deutschland Nosto Vollzeit**Who are we?** At Nosto, we’re on a mission to make every impression relevant. We’re a global leader in the booming e-commerce space and work with amazing customers like Chubbies, Princess Polly, Lord & Taylor, and FIGS. Utilizing behavioral data, deep integrations, machine-learning technology, and automated workflows, the Nosto Commerce Experience...
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Head of Customer Operations
vor 4 Monaten
Berlin, Deutschland birdie VollzeitPlease apply through our website with a resume in English Your Mission: As our Head of Customer Success for the German market at Birdie, you will play a pivotal role in shaping the future of the organisation in Germany. Your mission will be to serve as a trusted advisor and advocate for Birdie's partners and ensure we delight them at every touchpoint. You...
Head of Customer Support
vor 3 Monaten
At DemoUp Cliplister, we’re revolutionizing how over 3,000 brands and retailers like MediaMarkt, Otto, Fnac, Microsoft, Logitech, and Bosch bring their products to life with innovative solutions like video, augmented reality, and user-generated content. Our unique approach combines content creation services with a state-of-the-art digital asset management platform and content syndication, making us a key SaaS player in Europe’s retail landscape. Join us to expand our network and make an impact
Your role and your tasks:
As the Head of Customer Support (m/f/x) you will be leading the following 4 teams: customer support, customer onboarding, automation & content management. Therefore you will be responsible for:
Strategic Leadership & Team Development
- Develop and execute a customer operations strategy aligned with the company’s goals and objectives.
- Establish a high-performing customer operations team, including hiring, training and coaching to drive customer satisfaction, retention, and growth.
- Collaborate with Sales, Product, Marketing & Development teams to ensure alignment on customer needs, product roadmap priorities & sales strategies.
Process Improvement & Automation
- Develop processes and workflows to streamline customer onboarding, training, and support activities.
- Refine and optimize customer support processes, tools, and methodologies to enhance efficiency, scalability, and customer satisfaction.
- Support and implement automation initiatives in collaboration with our Development team.
Data Analysis and Reporting
- Establish, track and monitor KPIs to measure the effectiveness of the customer operations teams and drive continuous improvement.
- Utilize data and analytics to gain insights into customer behavior, identify trends, and report customer health to the senior management.
Escalation Management
- Manage urgent requests with professionalism and proper prioritization, ensuring that our high customer satisfaction is maintained.
Now let’s talk about you:
- You have proven experience building & managing high-performing customer support and operations teams within the SaaS industry, preferably B2B.
- You have a strong understanding of SaaS business models and customer lifecycle management. Knowledge of product management and the eCommerce industry is a plus.
- You have a good understanding of automation tools and processes.
- You have a customer-centric approach with a passion for delivering exceptional customer experiences.
- You have an analytical mindset with the ability to leverage data and metrics to drive strategic decision-making.
- You have excellent communication, presentation, and interpersonal skills.
- You ideally have an academic background in IT Management, Business Informatics, Data Science (or related field).
- You speak business fluent English and German. Fluency in Spanish or French is a plus.
The perks of working with us
- You will be driving change for a product used by the world's leading brands and online stores e.g. Sony, MediaMarkt, Thalia, Bosch etc.
- You will work directly with the leadership team and have quick decision-making paths.
- We offer a competitive salary, 30 days paid vacation & remote work within Germany (or from our Berlin office).
- You will be part of a passionate international team of 25+ nationalities.
- We offer an individual training budget and up to 2 days paid educational leave per year.
- Finally, we offer corporate benefits, Urban Sports subsidy, Deutschland ticket subsidy & more
