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Technical Architect

vor 2 Monaten

Hilden, Deutschland Ubique Systems Vollzeit

Required Information

Role

ServiceNow Technical Architect

Required Technical Skill Set

ServiceNow, ITSM Modules, ITOM

Desired Experience Range

10 + Years

Location of Requirement

Hilden, Germany

Type of Opportunity

Onsite/ Hybrid

Duration:

3 months

Type:

Subcontract


Desired Competencies (Technical/Behavioral Competency)

Must-Have

Technical Comptency

Experience as a Technical Consultant

Experienced inITIL Process Definition, Integration Solutions, understanding Architecture solution

Understanding customer business requirements and convert to functional requirements

Responsible for reviewing requirements for accurate estimation

Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow

Expertise ServiceNow deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise

Review, and do proactive analyze and resolve application issues as needed

Mentor and share technical knowledge/guidance to team

Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards

Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specilist and ITIL V3 foundation

Should possess good knowledge in Agile/Scrum methodology


Behavioral competency

Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management

Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts

Excellent team management skills to manage the project team and members

Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)


Good-to-Have

Experience in ServiceNow custom application design and development

Evaluate the tool stability and performance and provide recommendations

Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..)

Preferred to have ServiceNow Implementation Specialist certification

Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders



Responsibility of / Expectations from the Role

  • Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform
  • Work with Architect and customers for the technical requirements, document them, play back and baseline
  • Develop a design aligned with the Architecture (if applicable) and technical requirements
  • Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
  • Perform Sprint activities (if agile) with the customer and the team:
  • Develop User stories from the requirements
  • Estimate effort, Work with the product sponsor to prioritize the user stores
  • Do sprint planning
  • Assign sprint activities to the team
  • Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
  • Track and share the status of sprint / user stories with the Project Manager
  • Identify and manage risks and challenges
  • Ensure the quality deployment of the product as per the design
  • Ensure the security, resilience of the components as per the design
  • Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design