Partner Solutions

JOB ENVIRONMENT :

AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world. We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and vision, guiding every step we take.

Our Mission: Together with entities, we deliver advanced services and shape solutions that drive operational excellence.

In the heart of AXA, our role is multi-layered. From insurance operations to corporate functions, we leverage data, technology, and diverse capabilities to enhance our partners' performance in a streamlined, efficient manner.

Our Vision: Building on unique capabilities and expertise, our teams dare to open new doors for AXA.

We are not just about today; we are shaping tomorrow. Our vision is to continuously develop new skills and solutions, opening doors to fresh opportunities. This means committing to the highest service and quality levels, embracing continuous improvement, and fostering courage and boldness within our team.

For over 25 years, our operations have spanned across five delivery centres in India and Morocco, serving more than 35 AXA entities. Our 3,800+ strong workforce is the heartbeat of our organisation, moving forward in a culture of trust, empowerment, and care. Driven by our values, we are a cohesive global team, quick to adapt to market dynamics, united by the desire to excel.

Our Centres of Excellence (COEs) offer advanced services, shaping tailor-made solutions for our partners in the Tech, Security, Data, Insurance Ops and Corporate function Ops domain.

The AXAllence strategic plan for 2024-26 charts our future course, focusing on operational efficiency, employee retention and skill enhancement, and delivering unparalleled value to our partners. These pillars, supported by our vision and mission, are the foundation of our commitment to AXA.

In essence, while our heritage lies in delivering value in BPO services, our innovative spirit thrives in the IT domain, all in support of the overarching AXA Group strategy. At AXA Global Business Services, we are not just preparing for the future; we are actively creating it.

At AXA Global Business Services, the future is brimming with opportunities. Join us on this exciting journey Together, we will continue to open new doors for AXA.

POSITION PURPOSE :

The Partner Solutions & Contracting (PS&C) Lead at AXA GBS is a highly strategic and influential role responsible for outlining and executing the growth strategy of the organization. The PS&C Lead is responsible for taking ownership of the sales strategy, which includes identifying growth hotspots for entities, building a CoE pipeline, and proactively shaping future opportunities. They possess exceptional thought partnership skills and closely collaborate with Partner entities to gain a deep understanding of their business needs, potential innovative/new solutions, and growth strategy. Additionally, the PS&C Lead brings the latest market thinking on use cases in the industry to support the entities in their respective strategic priorities. The role holder has a proven record of success in sales and account growth, insurance and financial product and operations expertise, and experience with emerging technologies, such as data and tech-backed GBS solutions. The PS&C Lead builds relationships with key CXO stakeholders in the entities and develops a deep understanding of functional operations, local market context, language, and stakeholder landscape in the context of the entities.

However, what truly sets the PS&C Lead apart is their alignment with AXA's behavioural competencies. They not only address but anticipate evolving customer needs, while driving initiatives to challenge legacy processes and enhance the overall customer experience. Responsible for solving complex and unprecedented challenges, they use out-of-the-box thinking and experimentation to bring benefits to the team. The PS&C Lead has a proven track record of taking responsibility for achieving outcomes, driving collective accountability through appropriate actions, and ensuring the department remains steadfast in its commitments. It is essential for the individual in this role to have a strong command of business English, as effective communication is fundamental to collaborating with partner entities and conveying an inspiring vision for the future. Additionally, proficiency in business English is crucial for understanding and addressing evolving customer needs, as well as building strategic partnerships and relationships across functional teams. It is also important for the PS&C Lead to be fluent in German (Swiss German an advantage), considering the context of AXA GBS's operations. Effective communication in German would enable the PS&C Lead to develop a deep understanding of local market context, language, and stakeholder landscape, thereby strengthening relationships with key CXO stakeholders and supporting the entities in their respective strategic priorities. Proficiency in any other additional languages would be highly advantageous. This language proficiency is integral to fulfilling the responsibilities and demonstrating the behavioral competencies expected of the PS&C Lead at AXA GBS.

In addition, the PS&C Lead effectively communicates an inspiring vision of the future and builds strategic partnerships and relationships across functional teams to achieve the goals of the larger organization. They possess high technical and business expertise - demonstrated through their knowledge of processes, procedures, principles, and concepts – as well as strong leadership skills, with the ability to provide managerial guidance and support to others. With exceptional problem-solving skills, and an ability to analyze complexity and transformation, the PS&C is responsible for providing valuable insights and recommendations to Partner entities based on their business needs and growth strategy, in order to implement effective and innovative solutions.

ROLES & RESPONSIBILITIES :

The PS&C Lead will have a range of crucial roles and responsibilities that include:

• Own the sales strategy, create the growth strategy, and identify the growth hotspots for entities.
• Build the CoE pipeline and proactively shape future opportunities.
• Closely collaborate with entities to deeply understand their business needs, potential innovative/new solutions, and growth strategy.
• Bring the latest market thinking on use cases in the industry to support the entities in their respective strategic priorities.
• Build relationships with key CXO stakeholders in the entities, such as COO, CIO, etc.
• Streamline the contracting process and own the end-to-end customer contracting.
• Develop a deep understanding of functional operations, local market context, language, and stakeholder landscape in the context of the entities.

QUALIFICATIONS & EXPERIENCE REQUIRED :

• A bachelor's degree in business administration, marketing, sales, or a related field.
• At least 8-10 years of experience in sales and account growth, with a strong track record of insurance and financial product and operations expertise.
• Familiarity with emerging technologies, such as data and tech-backed GBS solutions.
• Experience in cross-border commercial activities, demonstrating an understanding of global business dynamics and regulatory considerations.
• Strong communication and interpersonal skills, with a client-centric mindset and highly skilled in relationship management.
• Knowledge of driving B2B contracts and partnerships.
• Excellent leadership skills, with a proven ability to manage and guide others.
• High level of technical expertise, with a strong knowledge of processes, procedures, principles, and concepts.
• High level of business expertise, with a strong knowledge of the organization, competition, and industry.
• Strong problem-solving skills, with an ability to analyze complexity, transformation, and innovation.
• High level of autonomy and accountability, with the ability to take ownership for outcomes.
• Demonstrated ability to have a high impact, with a clear understanding of the nature and scope of impact.
• Excellent interpersonal skills, with the ability to effectively communicate and build relationships both within and outside the organization.
• Fluency in business English and Swiss German for effective communication in the Swiss context.