Desktop Support Engineer
Vor 3 Tagen
Work Type: FTELanguage Requirements: English, German B2JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.Position Responsibilities and FunctionsProvide first/second level contact and problem resolution for customer issues.Work with vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.Should have basic knowledge of Mac operating system, to support Apple pc users.Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.Candidate Required Minimum Qualifications and SkillsBachelor’s Degree or equivalent in Computer Science or related field.CompTIA A+, Microsoft Certified Professional (MCP) or better.Minimum of 2-3 years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.Proven analytical, troubleshooting and problem-solving skills.Proven ability to multi-task, effectively determine priorities and meet SLA’s.Excellent communication relationship-building and internal customer service skills.Adaptable and flexible in a fast-changing industry and work environment.Willing to work off-hours and weekends when required for projects or emergency support..
-
Desktop Support Engineer
Vor 2 Tagen
Hamburg, Deutschland Tech Zone LLC VollzeitWork Type: FTE Language Requirements: English, German B2 JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to...
-
IT Desktop Support Engineer
vor 2 Wochen
Hamburg, Deutschland SkySys VollzeitJob Description: Job Title: EUC IT Desktop Support Technician Job Type & Location: Onsite || 8 hrs/day - 4 to 5 Day Project || Burchardstraße 8, 20095 Hamburg, Germany We are seeking an experienced and proactive EUC IT Desktop Support Technician to provide comprehensive field support for IT infrastructure, including troubleshooting hardware, software, and...
-
Desktop Support Specialist
Vor 5 Tagen
Hamburg, Deutschland Sharp Brains Ltd Vollzeit2-4 years of experience in Onsite support - Knowledge and experience on windows 7 OS - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops and desktops. - Provide standard and approved hardware and software (operating...
-
Desktop Support
vor 2 Wochen
Hamburg, Deutschland Stechad Ltd VollzeitTasks Stechad Ltd is currently recruiting Freelance IT/Desktop Engineers under the B2B agreement **Requirements**: Techs who have experience in the IT domain, work experience on switches, routers, troubleshooting, ticketing servers part replacement and POS installation. Desktop support engineers needed ASAP for a freelance job in GermanyTechs who have...
-
Desktop Support Specialist
Vor 5 Tagen
Hamburg, Deutschland Manning Global VollzeitOur client, a leading global IT service provider, is recruiting a ** Desktop Support Specialist ** to join their pro ject in ** Germany.** **Position Title**: **Desktop Support Specialist** **Position Type**: - Employment**Start Date**: - ASAP**Location**: - Hamburg, Germany**Contact**: - Davor Molnar | +49 (0) 89 23 88 98 63**Responsibilities**: -...
-
Desktop Support Level 1
Vor 5 Tagen
Hamburg, Deutschland Brainotech IT Solutions Kft Vollzeit**Freelance contract** **Responsibilities**: - Must be EU National - Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution. - Manage IMAC and desk-side support services. - Manage hard and soft break-fix services for laptops and desktops. - Support, Manage, Optimize and Maintain the configuration and installation of...
-
Desktop Support Technician
Vor 5 Tagen
Hamburg, Deutschland Excis Compliance LTD VollzeitWir suchen einen erfahrenen **Desktop Support Technician **für ein langfristiges Projekt bei einem führenden Technologie - und Verteidigungskunden. Der Schwerpunkt dieser Position liegt auf **Windows 11-Upgrades** und technischem Vor-Ort-Support am Hauptsitz des Kunden. Diese Rolle bietet Stabilität und eine voraussichtliche jährliche Verlängerung des...
-
Desktop Support Administrator
Vor 5 Tagen
Hamburg, Deutschland Manning Global VollzeitOur client, a leading global IT service provider, is recruiting a ** Desktop Support Administrator ** to join their pro ject in ** Germany.** **Position Title**: **Desktop Support Administrator** **Position Type**: - Employment**Start Date**: - ASAP**Location**: - Hamburg, Germany**Contact**: - Davor Molnar | +49 (0) 89 23 88 98...
-
Desktop Support
Vor 5 Tagen
Hamburg, Deutschland Infinity Quest - UK VollzeitJD: - Incident and Service Request management. The role demands excellent communication skills # oral and written, good customer handling skills and e excellent collaboration skills. - He She must possess good knowledge on Windows, Active Directory, O365, and VPN. - The person will contribute towards achieving project deliverables (SLAs KPIs Improvements...
-
Desktop Support Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland Cubestech Ltd VollzeitGreetings from Cubes Tech Ltd.We are looking for German Speaking Desktop Support Experts and it will be long term contract opportunity.JD :IT endpoint knowledge, applicable on production lines, plus endpoint support.Interaction with Team members for knowledge sharing, knowledge transition and issue resolutionTriaging of issues and coordination with cross...
