Administrator IT Service Desk

Administrator IT Service Desk (m/f/d) Why us? We offer you an IT service environment that is varied, practical and future-oriented - ideal for fully exploiting and developing your skills. Other benefits include: Challenging and responsible tasks with room for your own ideas Team-oriented corporate culture and modern working environment Short and fast decision-making processes in a medium-sized company Flexible working hours thanks to flexitime arrangements with the option of mobile working Large employee parking lot on the company premises incl. covered bicycle parking with e-bike charging station Subsidized canteen with a large selection of fresh dishes and changing snacks Company-owned fitness studio About us THOMAS SABO is an innovative, international lifestyle company that creates inspiring jewelry and watch products as well as sunglasses and other accessories for women and men. Our driving forces are a love of fashion and a fascination for creating unique, expressive designs that always follow the latest trends. Are you looking for a new challenge and want to contribute your IT expertise to an exciting and dynamic company? We are currently looking for an IT Service Desk Administrator (m/f/d) to support our team at the head office in Lauf an der Pegnitz. Your mission Accepting, processing, classifying and responding to inquiries and fault reports via the user hotline, e-mail or control center monitoring Documentation of support processes and solution documentation in the knowledge database Monitoring and ensuring compliance with agreed response and processing times Support for business applications, business services and user systems (SAP S/4HANA, SharePoint, WMS system, Microsoft Intune, Microsoft Exchange, POS system, Jira, Adobe products, output management) User administration and configuration in Active Directory / Microsoft Entra and SAP S/4 system Creating and configuring Exchange online mailboxes Installing and configuring workstations via Autopilot and Intune, as well as managing them in Asset Management Software rollouts with the help of Microsoft Intune Provision of mobile devices via mobile device management (Intune) Processing of network faults at 1st level (LAN, WLAN, WAN) Configuration, commissioning and support of client telephony Replacement of defective client hardware Your profile Successfully completed training in the IT sector (IT specialist for system integration or comparable training) At least one year of professional experience in the IT helpdesk Very good knowledge of Microsoft operating systems and MS Office applications Confidence in dealing with a ticket system and ticket processing Knowledge of Microsoft Autopilot and Intune would be an advantage Knowledge in the areas of Windows Server, Microsoft Active Directory / Group Policies Confident handling of Apple products Confident appearance and strong communication skills Very good knowledge of German and good written and spoken English Independent, reliable and structured way of working Do you want to shine with us? We look forward to receiving your application, stating your earliest possible starting date and your salary expectations. Please note that your application file may have a maximum size of 10 MB. If you have any questions, please contact Michelle Stiemer (+499123/9715-0 or by e-mail to jobs.de@thomassabo.com). Curious to find out more? On our careers page you will find more exciting vacancies and information about a career at THOMAS SABO. As a regional and international employer, THOMAS SABO offers people of all ages and qualification levels prospects within the company and supports diversity in all forms regardless of gender, age, nationality, cultural and religious background and sexual orientation.