Aircraft On Ground_Spezialist:in Helpdesk

vor 4 Wochen


BerlinBrandenburg Metropolitan Region, Deutschland BOMBARDIER Vollzeit

Hauptaufgaben, Verantwortlichkeit


  • AOG und Line Maintenance Kundenanfragen annehmen, Umfang ermitteln, Lösungen für den Kunden unter Einbeziehung des UMT Teams entwickeln und anbieten, das Team bei der Vorbereitung, Durchführung, sowie der Nachbereitung unterstützen, lesen und verstehen der Manuals und Parts-Kataloge zum Ermitteln notwendiger Ersatzteile und Vorbereitung von Bestellungen
  • AOG Ersatzteil-Bestellungen und –Transporte auslösen (ggf. in SAP), nachverfolgen, Expressauslagerung durchführen, Warenausgang erstellen, Rückfragen beantworten, AOG Lieferungen entgegennehmen oder an den Transporteur aushändigen, Unterstützung der Supply Chain z.B. lfd. Nachbestellungen Smart Parts, Dispolauf, Unterstützung/Vertretung Direct Parts Sales
  • Kundenanfragen zu AOG Support Möglichkeiten, Ersatzteilverfügbarkeit und Liegezeiten beantworten bzw. weiterleiten
  • After Hour Support der BAS internen Abteilungen sicherstellen, Telefonate annehmen, Auskünfte geben, Anfragen an die entsprechenden Abteilungen weiterleiten
  • Sonderaufgaben; an Projekten teilnehmen bzw. diese leiten


Voraussetzungen (Ausbildung, Kenntnisse, Fähigkeiten)


  • Abgeschlossene kaufmännische oder technische Ausbildung
  • Sehr hohe Servicebereitschaft und Kundenorientierung
  • Sehr gute Kenntnisse der innerbetrieblichen Vorgänge und Zusammenhänge
  • Gute Englischkenntnisse
  • Kenntnisse und Interesse im Umgang mit dem PC (Windows Anwendungen und ERP Software, SAP)
  • Hohes Organisationsgeschick
  • Bereitschaft zur berufsbezogenen Weiterbildung
  • Körperliche Eignung, 16/8 Schichtdienst- und Bildschirmtauglichkeit
  • Gewissenhafte und selbstständige Arbeitsweise, analytisches und wirtschaftliches Denken
  • Gutes Verhandlungsgeschick, Durchsetzungsvermögen und hohe Überzeugungskraft
  • Fähigkeit zur Teamarbeit


Schwerbehinderte Menschen und ihnen Gleichgestellte werden bei gleicher Eignung bevorzugt

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