Aktuelle Jobs im Zusammenhang mit Technical Support Specialist - Frankfurt - ISG (Information Services Group)
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Technical Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Page Personnel VollzeitJoin Our Collaborative TeamWe are looking for a dedicated Technical Support Specialist to become a vital part of our collegial and family-oriented team. You will benefit from a range of appealing perks and an attractive compensation package.About UsOur client is a prominent player in the IT industry, recognized globally for its innovative solutions and...
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Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH VollzeitKey ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating cases to track and resolve customer enquiriesProviding technical product information and...
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Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH VollzeitKey ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating cases to track and resolve customer enquiriesProviding technical product information and...
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Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH VollzeitKey ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating and managing cases to track and resolve customer enquiriesProviding technical product...
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Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH VollzeitKey ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating and managing cases to track and resolve customer enquiriesProviding technical product...
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Technical Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Primemissions GmbH VollzeitWe are seeking a skilled Help Desk Support Specialist to deliver prompt and effective technical support for computer systems. Your role will involve addressing inquiries regarding fundamental technical challenges and providing guidance to resolve them. A successful Help Desk Support Specialist should possess strong technical expertise and the ability to...
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Technical Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Primemissions GmbH VollzeitWe are seeking a skilled Help Desk Support Specialist to deliver prompt and effective technical support for computer systems. You will address inquiries regarding fundamental technical challenges and provide guidance to resolve them. A proficient Help Desk Support Specialist should possess strong technical expertise and be able to communicate clearly to...
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Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland CANCOM VollzeitJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at CANCOM. As a key member of our UCC infrastructure team, you will be responsible for providing technical support and maintenance for our clients in the German banking sector.Key Responsibilities:Provide Level 2 and Level 3 remote technical support for various...
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Technical Support Specialist
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland CANCOM VollzeitJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at CANCOM. As a key member of our UCC infrastructure team, you will be responsible for providing technical support and maintenance for our clients in the German banking sector.Key Responsibilities:Provide Level 2 and Level 3 remote technical support for various...
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Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland CANCOM VollzeitAs a Technical Support Specialist at CANCOM, you will be responsible for providing technical L2/L3 remote support (Backend) to various clients in the German banking sector.Key Responsibilities: Troubleshoot and resolve issues related to MS Teams, SIP Trunks, PSTN networks, Session Border Controllers (AudioCodes), and other UCC-related technologies. Develop,...
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Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland CANCOM VollzeitAs a Technical Support Specialist at CANCOM, you will be responsible for providing technical L2/L3 remote support (Backend) to various clients in the German banking sector.Key Responsibilities: Troubleshoot and resolve issues related to MS Teams, SIP Trunks, PSTN networks, Session Border Controllers (AudioCodes), and other UCC-related technologies. Develop,...
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Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Primemissions GmbH VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Primemissions GmbH. As a Deskside Support Level 1 and 2 Technician, you will be the primary point of contact for our employees' technology needs, providing timely and effective support to ensure the smooth operation of our IT systems.Key ResponsibilitiesTechnical...
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Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Primemissions GmbH VollzeitAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Primemissions GmbH. As a Deskside Support Level 1 and 2 Technician, you will be the primary point of contact for our employees' technology needs, providing timely and effective support to ensure the smooth operation of our IT systems.Key ResponsibilitiesTechnical...
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Technical Support Specialist
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland NIO VollzeitAbout NIO Inc.NIO Inc. is a pioneering and leading manufacturer of premium smart electric vehicles originating in China, with a global footprint in development and markets. Founded in 2014, NIO's mission is to shape a joyful lifestyle. NIO aims to build a community starting with smart electric vehicles to share the joy and grow together with users. NIO...
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Technical Support Specialist
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland NIO VollzeitAbout NIO Inc.NIO Inc. is a pioneering and leading manufacturer of premium smart electric vehicles originating in China, with a global footprint in development and markets. Founded in 2014, NIO's mission is to shape a joyful lifestyle. NIO aims to build a community starting with smart electric vehicles to share the joy and grow together with users. NIO...
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Technical Support Specialist
vor 5 Monaten
Frankfurt am Main, Deutschland KompiTech IT Services VollzeitKompiTech Switzerland is an IT service provider, we provides both managed services and IT automation processes to customers across Europe. In Frankfurt, Germany. We are looking for an individual to work part-time as Technical Support Specialist. You will provide onsite support to our clients with focus on offering excellent customer service. **Key...
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Senior Technical Support Specialist
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Senior Technical Support Specialist
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Technical Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Computacenter VollzeitLocation: Germany - Frankfurt | Job-ID: | Business Area: System Engineering & IT Technology | Career Level: Experienced Professionals Your Responsibilities We offer you the opportunity to assist our esteemed clients as a Technical Support Specialist (m/f/d) and be responsible for the following tasks: You will handle 1st and 2nd level support for...
Technical Support Specialist
vor 5 Monaten
Information Services Group (ISG) (NASDAQ: III) is a leading technology, insights, market intelligence and advisory services company, serving clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory services. Based in Stamford, Connecticut, the company has more than 1500 employees and operates in 21 countries.
Position Overview:
This is a 20h per week position within the ISG Service Desk and is limited to six month (potential extension), this role will join a global team to provide onsite support to 15-20 office-based users in Frankfurt, direct support to the 130 German based employees and global overflow support to ISG’s 1600 employees & contractors based outside Germany. The role may also involve engaging with ISG clients while supporting line of business applications used by those clients. There will be a high level of interaction with other ISG Technology Teams and in particular Infrastructure, the ideal candidate should have a robust understanding of infrastructure services and be able to provide solutions accordingly.
This role is an opportunity to learn and develop a wide variety of IT skills whilst supporting line of business applications as well as end user computing devices for both internal staff and end-clients. This involves hardware, software, network and communications technologies
The successful candidate will join a global team and will be expected to have in depth knowledge of networking services and Microsoft products with at least 3 years’ experience providing desktop support. Candidate will ideally have exposure in supporting over 200 users.
Candidates should be able to work as part of a team, but have the ability to take initiative, be proactive and flexible. Candidates will need to be reliable and responsible, with the ability to work quickly and effectively to deliver solutions.
Requirements:
- A demonstrable understanding of, and diagnostic approach to, problem solving
- Proven experience of Office 365, Azure, Anti-virus, and anti-malware solutions
- Knowledge of Microsoft Office, Windows 10/11, and Mac desktop operating systems
- Strong knowledge of networking technologies, such as DHCP, DNS, TCP/IP and routing
- Experience with practical troubleshooting within a Windows and Mac environments and dealing with users direct and/or virtually
- Ability to communicate effectively in writing and verbally in English and German
- Remote diagnostics and troubleshooting skills
- Familiarity with remote software tools
- Knowledge of Virtual Collaboration Tools such as Microsoft Teams.
- Familiarity with ITIL
- Familiarity with Service Desk Ticketing systems
Education
- Appropriate qualification
- 3 years+ experience, majority focused on desk side support
