Technical Support Specialist
vor 2 Monaten
Information Services Group (ISG) (NASDAQ: III) is a leading technology, insights, market intelligence and advisory services company, serving clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory services. Based in Stamford, Connecticut, the company has more than 1500 employees and operates in 21 countries.
Position Overview:
This is a 20h per week position within the ISG Service Desk and is limited to six month (potential extension), this role will join a global team to provide onsite support to 15-20 office-based users in Frankfurt, direct support to the 130 German based employees and global overflow support to ISG’s 1600 employees & contractors based outside Germany. The role may also involve engaging with ISG clients while supporting line of business applications used by those clients. There will be a high level of interaction with other ISG Technology Teams and in particular Infrastructure, the ideal candidate should have a robust understanding of infrastructure services and be able to provide solutions accordingly.
This role is an opportunity to learn and develop a wide variety of IT skills whilst supporting line of business applications as well as end user computing devices for both internal staff and end-clients. This involves hardware, software, network and communications technologies
The successful candidate will join a global team and will be expected to have in depth knowledge of networking services and Microsoft products with at least 3 years’ experience providing desktop support. Candidate will ideally have exposure in supporting over 200 users.
Candidates should be able to work as part of a team, but have the ability to take initiative, be proactive and flexible. Candidates will need to be reliable and responsible, with the ability to work quickly and effectively to deliver solutions.
Requirements:
- A demonstrable understanding of, and diagnostic approach to, problem solving
- Proven experience of Office 365, Azure, Anti-virus, and anti-malware solutions
- Knowledge of Microsoft Office, Windows 10/11, and Mac desktop operating systems
- Strong knowledge of networking technologies, such as DHCP, DNS, TCP/IP and routing
- Experience with practical troubleshooting within a Windows and Mac environments and dealing with users direct and/or virtually
- Ability to communicate effectively in writing and verbally in English and German
- Remote diagnostics and troubleshooting skills
- Familiarity with remote software tools
- Knowledge of Virtual Collaboration Tools such as Microsoft Teams.
- Familiarity with ITIL
- Familiarity with Service Desk Ticketing systems
Education
- Appropriate qualification
- 3 years+ experience, majority focused on desk side support
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