Security Product Manager
vor 1 Monat
Für meinen Kunden im Direct-to-Consumer-Geschäft suchen wir eine engagierte und motivierte Person als Security Product Manager (m/w/d) eCommerce.
Aufgaben:
- Überwachung und Lösung aller Streitigkeiten im Online-Shop und bei digitalen Dienstleistungen (App Store usw.).
- Prävention und Aufdeckung von Betrugsfällen mithilfe gängiger Technologien.
- Entwicklung und Implementierung von Prozessen zur Betrugsprävention.
- Zusammenführung und Analyse relevanter Daten.
- Entwicklung und Messung relevanter KPIs.
- Zusammenarbeit mit verschiedenen Teams (Vertrieb, Kundenservice, Produkt, Logistik, Recht, Finanzen, SCM usw.).
- Bereitstellung monatlicher Berichte und regelmäßiger Analysen zu Trends und Rückbuchungsbeträgen.
- Weiterentwicklung des Fraud-Managements.
- Implementierung technischer Lösungen für das Fraud-Management in Zusammenarbeit mit dem Plattform-Management.
Fähigkeiten:
- Abgeschlossenes Studium oder Ausbildung mit betriebswirtschaftlichem Hintergrund.
- Erfahrung im Fraud- und Streitmanagement.
- Sehr gute Kenntnisse in MS Office (Word, PowerPoint, MS Excel).
- Erfahrung im e-Commerce-/Online-Shop-Umfeld.
- Kenntnisse in SAP.
- Kenntnisse verschiedener Zahlungsmethoden wie Adyen, Paypal, Klarna, Consors usw.
- Analytisches Verständnis.
- Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift.
- Eigeninitiative.
- Teamfähigkeit.
- Anpassungsfähigkeit und Flexibilität.
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