Aktuelle Jobs im Zusammenhang mit Head of Guest Experience - Berlin, Berlin - numa
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Guest Experience Ambassador
vor 1 Monat
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and charismatic Guest Experience Ambassador to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, driving sales, and fostering a positive and dynamic atmosphere within the museum.Key ResponsibilitiesProvide...
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Guest Experience Ambassador
vor 1 Monat
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and charismatic Guest Experience Ambassador to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, driving sales, and fostering a positive and dynamic atmosphere within the museum.Key ResponsibilitiesProvide...
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Guest Experience Ambassador
vor 2 Monaten
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Ambassador. As the primary point of contact for our guests, you will be responsible for delivering exceptional service and creating a memorable experience for our visitors.Key ResponsibilitiesGreet and Welcome Guests:...
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Guest Experience Ambassador
vor 2 Monaten
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Ambassador. As the primary point of contact for our guests, you will be responsible for delivering exceptional service and creating a memorable experience for our visitors.Key ResponsibilitiesGreet and Welcome Guests:...
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Receptionist - Guest Experience Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Accor VollzeitAccor is seeking a friendly and attentive Receptionist to join our team in Berlin. As the first point of contact for our guests, you will play a vital role in ensuring they feel welcomed and valued throughout their stay. Your responsibilities will include: Warmly greeting guests and creating a positive first impression Managing guest check-ins and...
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Receptionist - Guest Experience Specialist
vor 2 Monaten
Berlin, Berlin, Deutschland Accor VollzeitAccor is seeking a friendly and attentive Receptionist to join our team in Berlin. As the first point of contact for our guests, you will play a vital role in ensuring they feel welcomed and valued throughout their stay. Your responsibilities will include: Warmly greeting guests and creating a positive first impression Managing guest check-ins and...
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Guest Experience Coordinator
vor 2 Monaten
Berlin, Berlin, Deutschland Marriott International VollzeitJob SummaryWe are seeking a highly skilled and enthusiastic Lobby Host/ess to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesEngage with guests to enhance their service...
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Guest Experience Coordinator
vor 2 Monaten
Berlin, Berlin, Deutschland Marriott International VollzeitJob SummaryWe are seeking a highly skilled and enthusiastic Lobby Host/ess to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesEngage with guests to enhance their service...
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Guest Experience Coordinator
vor 2 Monaten
Berlin, Berlin, Deutschland Meininger Hotels VollzeitJob SummaryWe are seeking a highly skilled and enthusiastic Receptionist (f/m/d) to join our team at MEININGER Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesAct as a host and create a welcoming atmosphere for our...
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Guest Experience Coordinator
vor 2 Monaten
Berlin, Berlin, Deutschland Meininger Hotels VollzeitJob SummaryWe are seeking a highly skilled and enthusiastic Receptionist (f/m/d) to join our team at MEININGER Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesAct as a host and create a welcoming atmosphere for our...
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Head of Workplace Experience Manager
vor 2 Wochen
Berlin, Berlin, Deutschland LucaNet Vollzeit{"The Role We are seeking a forward-thinking and dynamic individual to fill the role of our Head of Workplace Experience. As our Head of Workplace Experience, you will be responsible for managing all aspects of the workplace experience for our 800+ employees across 10 countries. In this fundamental role, you will be instrumental in creating an inclusive,...
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Head of Workplace Experience Manager
vor 2 Wochen
Berlin, Berlin, Deutschland LucaNet Vollzeit{"The Role We are seeking a forward-thinking and dynamic individual to fill the role of our Head of Workplace Experience. As our Head of Workplace Experience, you will be responsible for managing all aspects of the workplace experience for our 800+ employees across 10 countries. In this fundamental role, you will be instrumental in creating an inclusive,...
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Head of Workplace Experience Lead
vor 2 Wochen
Berlin, Berlin, Deutschland LucaNet VollzeitThe RoleWe are seeking a forward-thinking and dynamic professional to fill the role of our Head of Workplace Experience. As our Head of Workplace Experience, you will oversee all aspects of the workplace experience for our 800+ employees across 10 countries. In this fundamental role, you will be instrumental in creating an inclusive, productive, and...
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Head of Workplace Experience Lead
vor 1 Woche
Berlin, Berlin, Deutschland LucaNet VollzeitThe RoleWe are seeking a forward-thinking and dynamic individual to fill the role of our Head of Workplace Experience. As our Head of Workplace Experience, you will oversee all aspects of the workplace experience for our 800+ employees across 10 countries. In this fundamental role, you will be instrumental in creating an inclusive, productive, and...
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Front Office Manager
vor 1 Woche
Berlin, Berlin, Deutschland Accor VollzeitAbout the RoleWe are seeking an experienced Front Office Manager to lead and deliver exceptional guest experiences at our hotel in Berlin. As a key member of our team, you will be responsible for the overall management of the Front Office department and team, providing a naturally friendly, helpful and responsive level of service for our guests and...
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Head of Workplace Experience
vor 1 Monat
Berlin, Berlin, Deutschland LucaNet VollzeitThe RoleWe are seeking a visionary leader to spearhead our Workplace Experience team, driving the creation of an inclusive, productive, and compassionate environment for our global staff. As our Head of Workplace Experience, you will be instrumental in shaping the future of our workplace, fostering a culture that seamlessly blends performance and...
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Head of Workplace Experience
vor 1 Monat
Berlin, Berlin, Deutschland LucaNet VollzeitThe RoleWe are seeking a visionary leader to spearhead our Workplace Experience team, driving the creation of an inclusive, productive, and compassionate environment for our global staff. As our Head of Workplace Experience, you will be instrumental in shaping the future of our workplace, fostering a culture that seamlessly blends performance and...
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Head of User Experience Design
vor 2 Monaten
Berlin, Berlin, Deutschland QBXNet Ltd. VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of UI/UX to join our team at QBXNet Ltd. as a key member of our design department.Key ResponsibilitiesDevelop and implement design strategies to drive business growth and improve user experience.Lead a team of designers to create innovative and effective design solutions.Collaborate with...
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Head of User Experience Design
vor 2 Monaten
Berlin, Berlin, Deutschland QBXNet Ltd. VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of UI/UX to join our team at QBXNet Ltd. as a key member of our design department.Key ResponsibilitiesDevelop and implement design strategies to drive business growth and improve user experience.Lead a team of designers to create innovative and effective design solutions.Collaborate with...
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Head of Engineering
vor 4 Wochen
Berlin, Berlin, Deutschland TechBiz Global GmbH VollzeitAbout TechBiz Global GmbHWe are a leading recruitment and software development company with a diverse, globally distributed team. Our primary focus is on making our partners achieve their business goals successfully.With headquarters in Germany, we have successful clients all over the world. We understand your unique needs and have hands-on experience with...
Head of Guest Experience
vor 4 Monaten
Hey We're numa. We're a dynamic, diverse hospitality brand that's offering uniquely designed apartments for the modern traveler. We specialize in the beauty of convenience and the delight of a design, with a totally digital guest experience and properties designed with intention.
Numa properties are located in the most exciting and vibrant neighbourhoods across Europe. We're not just disrupting the hospitality industry for our guests—behind the curtain, we're shaking up the way hotels operate. We've built a proprietary technology and data platform that makes running a hospitality operation more efficient than ever. We offer consistent quality and an unmatched guest experience.
ABOUT THE ROLE
The Head of Guest Experience will lead our specialised support teams, including the Senior Support Team, Tech Support Team, and Support Recovery Team. This role is pivotal in driving innovation and digitalisation within our guest experience operations. The ideal candidate will bring extensive experience in the hospitality industry or a similar fast-paced, consumer-facing environment, with a proven track record of setting up and leading fully digital support teams.
- Lead and manage the Senior Support Team, Tech Support Team, and Support Recovery Team, ensuring high standards of guest service and satisfaction.
- Drive the implementation of innovative digital solutions to enhance guest experience and streamline support processes.
- Develop and maintain a robust complaint handling and recovery framework, ensuring timely and effective resolution of guest issues.
- Train, mentor, and develop team members, promoting a strong focus on interpersonal communication and empathy in guest interactions.
- Be part of driving the digital transformation of our guest experience operations, implementing cutting-edge technologies and digital solutions to enhance efficiency and overall guest satisfaction.
- Collaborate with the Director of Guest Experience and the other Heads of Guest Experience to align support strategies with overall business objectives.
- Set, monitor and improve key performance indicators (KPIs) and prepare regular reports on team performance, guest satisfaction, and support metrics in close collaboration with our Data Analytics team.
ABOUT YOU
- Bachelor's or Master's degree (preferred) in Hospitality Management, Business Administration, Management, or a related field.
- Minimum of 3 years of experience in a fast-paced, consumer-facing environment.
- Proven experience in setting up and leading fully digital support teams.
- Excellent interpersonal and communication skills, with a strong focus on empathy and guest satisfaction.
- Strong leadership and team management skills, with a track record of developing high-performing teams.
- Strong understanding of digital tools and platforms used in customer support and service recovery.
- Demonstrated ability to handle and resolve complaints effectively and efficiently.
- Ability to analyse data and use insights to drive improvements and innovation in guest support.
- Highly organised, with excellent problem-solving skills and attention to detail.
- Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginning
- Build your own success story based on what you do well and how you want to grow
- Elevate your physical and mental wellness with our monthly benefit allowances
- Get to know your internationally diverse team during our events and retreats
- Spend a free night at your nearest numa stay upon starting and enjoy a 30% employee discount on personal stays in the coolest neighbourhoods in Europe
numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person's talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
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