Hotel Customer Service Agent NF-02

Gefunden in: beBee jobs DE - vor 1 Woche


Ansbach, Bayern, Deutschland Department Of The Army Vollzeit
Summary

This position is located at Brainard Hall US Army Lodging in Ansbach.

To better expedite the hiring process, we recommend including full and up-to-date contact information (name, address, phone number, email, etc.) for yourself and for at least two professional and personal references on your resume.



Duties
  • Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
  • Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
  • Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
  • Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
  • Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation.

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