Aktuelle Jobs im Zusammenhang mit Quality Assurance Specialist_Customer Care - Berlin, Berlin - Back Market
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Quality Assurance Specialist in Nursing
vor 4 Wochen
Berlin, Berlin, Deutschland Johanniter Seniorenhäuser GmbH VollzeitJob Summary:We are seeking a highly skilled Quality Assurance Specialist in Nursing to join our team at Johanniter Seniorenhäuser GmbH. As a Quality Officer in Healthcare, you will be responsible for ensuring the highest standards of quality in our nursing care facilities.Key Responsibilities:Develop and implement quality management systems to ensure...
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Quality Assurance Specialist in Nursing
vor 3 Wochen
Berlin, Berlin, Deutschland Johanniter Seniorenhäuser GmbH VollzeitJob Summary:We are seeking a highly skilled Quality Assurance Specialist in Nursing to join our team at Johanniter Seniorenhäuser GmbH. As a Quality Officer in Healthcare, you will be responsible for ensuring the highest standards of quality in our nursing care facilities.Key Responsibilities:Develop and implement quality management systems to ensure...
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Quality Assurance Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Labor Berlin VollzeitAbout Labor BerlinLabor Berlin is a leading provider of laboratory services in Europe, with a strong focus on innovation and diagnostic excellence. Our team of experts is dedicated to delivering high-quality results and providing exceptional patient care.Job SummaryWe are seeking a highly skilled and experienced Quality Assurance Specialist to join our team...
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Quality Assurance Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland AlphaConsult KG VollzeitAbout AlphaConsult KGWe are a leading personnel services company specializing in high-quality staffing solutions for medium-sized businesses across various industries and professional sectors. Our comprehensive range of services and holistic solution concepts enable us to adapt flexibly to our clients' needs.Job Title: Quality Assurance Employee...
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Quality Assurance Specialist in Healthcare
vor 1 Monat
Berlin, Berlin, Deutschland Johanniter Seniorenhäuser GmbH VollzeitQuality Assurance Specialist in HealthcareLocation: BerlinEmployment Type: Full-timeThe Johanniter Seniorenhäuser GmbH is seeking a dedicated Quality Assurance Specialist for a full-time role with a focus on quality improvement in nursing.We believe that experience combined with compassion is essential for enhancing care for those in need. Are you ready to...
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Quality Assurance Expert
Vor 2 Tagen
Berlin, Berlin, Deutschland Akelius Languages Online gGmbH VollzeitQuality Assurance ExpertWe are seeking a highly skilled and experienced freelancer to join our team as a Quality Assurance Expert. The successful candidate will play a vital role in maintaining the quality of our online English language course.The Quality Assurance Expert will be responsible for reviewing and ensuring the accuracy, effectiveness, and quality...
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Quality Assurance Expert
Vor 2 Tagen
Berlin, Berlin, Deutschland Akelius Languages Online gGmbH VollzeitQuality Assurance ExpertWe are seeking a highly skilled and experienced freelancer to join our team as a Quality Assurance Expert. The successful candidate will play a vital role in maintaining the quality of our online English language course.The Quality Assurance Expert will be responsible for reviewing and ensuring the accuracy, effectiveness, and quality...
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Quality Assurance Expert
Vor 2 Tagen
Berlin, Berlin, Deutschland Akelius Languages Online gGmbH VollzeitQuality Assurance ExpertWe are seeking a highly skilled and experienced freelancer to join our team as a Quality Assurance Expert. The successful candidate will play a vital role in maintaining the quality of our online English language course.The Quality Assurance Expert will be responsible for reviewing and ensuring the accuracy, effectiveness, and quality...
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Quality Assurance Expert
Vor 2 Tagen
Berlin, Berlin, Deutschland Akelius Languages Online gGmbH VollzeitQuality Assurance ExpertWe are seeking a highly skilled and experienced freelancer to join our team as a Quality Assurance Expert. The successful candidate will play a vital role in maintaining the quality of our online English language course.The Quality Assurance Expert will be responsible for reviewing and ensuring the accuracy, effectiveness, and quality...
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Quality Assurance Expert
Vor 2 Tagen
Berlin, Berlin, Deutschland Akelius Languages Online gGmbH VollzeitQuality Assurance ExpertWe are seeking a highly skilled and experienced freelancer to join our team as a Quality Assurance Expert. The successful candidate will play a vital role in maintaining the quality of our online English language course.The Quality Assurance Expert will be responsible for reviewing and ensuring the accuracy, effectiveness, and quality...
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Quality Assurance Expert
Vor 2 Tagen
Berlin, Berlin, Deutschland Akelius Languages Online gGmbH VollzeitQuality Assurance ExpertWe are seeking a highly skilled and experienced freelancer to join our team as a Quality Assurance Expert. The successful candidate will play a vital role in maintaining the quality of our online English language course.The Quality Assurance Expert will be responsible for reviewing and ensuring the accuracy, effectiveness, and quality...
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Quality Assurance Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Germanautolabs VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at German Autolabs. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality and reliability of our software solutions for the logistics sector.Key Responsibilities:Perform end-to-end regression and exploratory...
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Quality Assurance Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Germanautolabs VollzeitAbout the RoleWe are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at German Autolabs. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality and reliability of our software solutions for the logistics sector.Key Responsibilities:Perform end-to-end regression and exploratory...
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Pflege Quality Assurance Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Johanniter Seniorenhäuser GmbH VollzeitJob SummaryWe are seeking a highly motivated and experienced Quality Assurance Officer in Healthcare to join our team at Johanniter Seniorenhäuser GmbH. As a Quality Assurance Officer, you will be responsible for ensuring the highest standards of quality in our healthcare services.Key ResponsibilitiesDevelop and implement quality management systems to...
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Pflege Quality Assurance Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Johanniter Seniorenhäuser GmbH VollzeitJob SummaryWe are seeking a highly motivated and experienced Quality Assurance Officer in Healthcare to join our team at Johanniter Seniorenhäuser GmbH. As a Quality Assurance Officer, you will be responsible for ensuring the highest standards of quality in our healthcare services.Key ResponsibilitiesDevelop and implement quality management systems to...
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Quality Assurance Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Enpal B.V. Vollzeit{"h1": "Join Enpal B.V. as a Quality Assurance Specialist", "p": "At Enpal B.V., we are looking for a motivated and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for developing and executing detailed test plans to identify software issues, collaborating with our tech team to develop...
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Quality Assurance Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Enpal B.V. Vollzeit{"h1": "Join Enpal B.V. as a Quality Assurance Specialist", "p": "At Enpal B.V., we are looking for a motivated and detail-oriented Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for developing and executing detailed test plans to identify software issues, collaborating with our tech team to develop...
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Software Quality Assurance Engineer
Vor 7 Tagen
Berlin, Berlin, Deutschland Solventum VollzeitJoin Solventum as a Software Quality Assurance EngineerSolventum is a leading company in the healthcare industry, and we're looking for a skilled Software Quality Assurance Engineer to join our team. As a Software Quality Assurance Engineer, you will play a critical role in ensuring the quality of our software products and services.About the RoleWe're...
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Software Quality Assurance Engineer
Vor 7 Tagen
Berlin, Berlin, Deutschland Solventum VollzeitJoin Solventum as a Software Quality Assurance EngineerSolventum is a leading company in the healthcare industry, and we're looking for a skilled Software Quality Assurance Engineer to join our team. As a Software Quality Assurance Engineer, you will play a critical role in ensuring the quality of our software products and services.About the RoleWe're...
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Quality Assurance Manager
vor 2 Wochen
Berlin, Berlin, Deutschland GULP – experts united VollzeitWe are seeking a highly skilled Quality Assurance Manager to join our team at GULP – experts united. As a key member of our organization, you will be responsible for ensuring the highest standards of quality in our pharmaceutical products.About the RoleDevelop, implement, and maintain GMP-compliant quality systems and processes.Provide guidance and support...
Quality Assurance Specialist_Customer Care
vor 3 Monaten
Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
About the role :
The Quality Assurance (QA) team, working in our Customer Care and Operations department, drives value by ensuring business factors impacting customer experience and risk are quantified, shared and resolved, improving our overall customer experience. The team regularly reviews customer contacts across all support channels focusing on business, compliance, and customer focus areas, ensuring interactions with our customers are in line with expectations and Back Markets Core Values and Beliefs.
This role as a Quality Assurance Specialist plays a crucial part in ensuring the delivery of high-quality customer service and operational efficiency within the German BPO Partner network (Call centers). You will work closely with management and support teams to drive improvement initiatives and uphold Back Market's Core Values and Beliefs.
YOUR MISSION (IF YOU ACCEPT IT):
Implement and manage global Quality Assurance tools, processes, and performance within the German BPO Partner network.Partner with internal Care teams to provide performance and process updates.Collaborate with BPO partners to lead quality analysts and support teams in auditing customer service interactions, providing analytics, and conducting calibrations.Provide data analysis for the German market as well as coaching for auditors, utilizing actionable insights to enhance customer experience and operational efficiency.Measure customer experience through quality evaluations and CSAT (Customer satisfaction and STAR or Satisfaction After claim Resolution ) survey responses.Monitor call center metrics such as AHT (Average Handling Time) and Time to Solve to gauge operational efficiency.YOU ARE IN THE RIGHT PLACE IF:
Previous experience in a Quality Assurance role, preferably within a customer service environmentStrong understanding of customer experience metrics and call center operations.Proficiency in both English and German languagesAbility to analyze data and provide actionable insightsProficiency with electronic tools to help manage and track work (e.g. Google Suite, Excel, Confluence etc.)Proven ability to effectively work cross-departmentally to drive changeProject Management / Six Sigma experience considered an assetEffectively communicate with individuals at all levels internally and externallyWHY SHOULD YOU JOIN US ?
- A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts- A meaningful company: we became a mission-driven company in January Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges : you will have the freedom to innovate and adopt new ideas- Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career. - Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1- Leadership Academy by Back Market:"be a coach not a dictator" is at the core of this program We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart.- An attractive salary, equity and a host of benefits including : Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc...- Remote friendly company : up to 3 days of remote work per week- One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment. - Be part of one of our Employee Resource Groups createdaround shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet. - Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual).- We're here to SABOTAGE: It's our mantra. It keeps us focused on what we aspire to be: a little bit sneaky, always smart, kinda frugal and constantly conspiring to create maximum impact.
Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.
Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a "Société à Mission", or company with a social mission, by the French government. We know we can't tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.
