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SMB Account Executive

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Job Description

SMB New Business Account Executive - German Speaking

Are you enthusiastic about enhancing customer experience? Are you looking for a sales career that lets you collaborate with rapidly expanding mid-market and Fortune 500 companies?

Zendesk, the leading Customer Support Platform globally, is experiencing significant growth in its EMEA operations due to the success and value of its product suite. Join a team of highly ambitious and fun sales professionals embodying Zendesk's culture. This is an excellent opportunity to demonstrate your skills in driving revenue against a SaaS quota for new and expansion sales.

We are searching for a self-motivated individual with a consultative sales approach, exceptional customer service skills, and polished presentation abilities. You will independently manage both inbound and outbound sales opportunities across a large customer base.

The Daily Responsibilities:
  • Quickly grasp the Zendesk platform and customer needs to resolve inquiries promptly
  • Act as the advocate for small business customers by understanding and addressing their needs
  • Handle high volumes of calls and emails from new and existing customers
  • Manage a complete territory and collaborate with the marketing team to engage your market
  • Master product demos within a few weeks of joining
Qualifications:
  • Fluency in German and English
  • Minimum of 2 years of sales experience, preferably in a multi-tenant SaaS company
  • Exceptional interpersonal, presentation, and communication skills
  • Ability to manage a high volume of opportunities effectively
  • Thrives in a startup environment, demonstrating speed, strategic thinking, and excellent execution
  • Entrepreneurial mindset and can adapt to a startup mode
  • Passion for customers' success

Why Join Zendesk?

  • Supportive leadership team dedicated to your growth and success
  • Hybrid or remote work model with necessary resources for success
  • Two-week 'sales bootcamp' and ongoing coaching sessions
  • Personalized career planning and professional development opportunities
  • Exciting and dynamic work environment with excellent benefits

Zendesk's software aims to bring peace to the chaotic world of customer service, powering countless conversations with top brands. The company believes in offering a fulfilling and inclusive work experience, combining in-person collaboration with remote work flexibility.

The Heart of Customer Experience
Zendesk's software revolutionizes customer service by enabling digital-first experiences. The team works collaboratively worldwide to create exceptional customer interactions.

Zendesk is committed to diversity, equity, and inclusion, providing equal opportunities to all. We value a global workforce with varied backgrounds and skills. If you need accommodations due to a disability, please contact us.