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Head of Service Management

vor 3 Monaten


Hamburg, Hamburg, Deutschland Davidson Rise GmbH Vollzeit
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Our clients have trusted the expertise of DavidsonRise for over 20 years. We know what motivates you as a candidate and what our clients expect in their recruitment processes.

With our direct placement service, you can take the next step in your career with us and we will find a win-win solution for everyone involved.

These are your responsibilities:
  • You are a trusted teamleader who guides and develops the service management team with its global Service Hubs in Belgium, Germany and Portugal to achieve excellence.
  • The strategic planning is part of your exciting tasks, while you develop and implement (new) processes and service management strategies.
  • You ensure that services meet business requirements (internal and external) and the guidelines are being followed.
  • You have the responsibility for service delivery to support the customer (service requests, incident management, etc.).
  • You take care of the quality management by monitoring and improving service quality and setting up comprehensive KPIs, service data and reporting structures which translate into continuous improvement.
  • Budgeting, cost controlling and risk management are also part of your interesting position.
  • As an experienced stakeholder manager it's easy for you to collaborate with internal and external stakeholders to ensure customer satisfaction and customer success.
  • You evaluate, improve and implement (new) tools that increase efficiency, ie. telephony systems.
Your Profile:
  • You have a minimum of five years of professional experience in similar service roles.
  • Your professional experience in a similar position covers at least one year.
  • You achieved a university degree in engineering, IT, economics or similar with very good grades.
  • Working in an international and multi-cultural environment excites you.
  • Your good knowledge and experience in project management and respective planning as well as disposition of staff convince us.
  • Your German and English skills (verbal and written) are very good, preferably knowledge of another language.
  • Your knowledge of MS Office is excellent.
  • You are ready to travel internationally in your new role.
We guarantee you:
  • As a partner in the field of executive search, we bring your expectations together with those of our client in the best possible way.
  • We see ourselves as career and project consultants and are at your side from the initial contact through the interview phase to signing the contract with your future employer.
  • We are happy to coach you as required during the individual project phases.
  • A close and honest dialogue is very important to us.
  • We will support you reliably and free of charge on the way to your next job.
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Point of contact:

Davidson Rise GmbH

Claudia Garbe

Hohe Bleichen 24

20354 Hamburg