Aktuelle Jobs im Zusammenhang mit Guest Experience Recovery Specialist - Berlin, Berlin - numa
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Debt Recovery Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking an experienced professional to join our team at Workstation Customer Care as a Debt Recovery Specialist. This role is responsible for managing our client's debt recovery processes, ensuring effective case progression and providing guidance to colleagues as needed.The ideal candidate will have experience working in a debt recovery environment,...
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Debt Recovery Specialist
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking an experienced professional to join our team at Workstation Customer Care as a Debt Recovery Specialist. This role is responsible for managing our client's debt recovery processes, ensuring effective case progression and providing guidance to colleagues as needed.The ideal candidate will have experience working in a debt recovery environment,...
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Receptionist - Guest Experience Specialist
vor 4 Wochen
Berlin, Berlin, Deutschland Accor VollzeitAccor is seeking a friendly and attentive Receptionist to join our team in Berlin. As the first point of contact for our guests, you will play a vital role in ensuring they feel welcomed and valued throughout their stay. Your responsibilities will include: Warmly greeting guests and creating a positive first impression Managing guest check-ins and...
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Guest Experience Ambassador
vor 3 Wochen
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Ambassador. As the primary point of contact for our guests, you will be responsible for delivering exceptional service and creating a memorable experience for our visitors.Key ResponsibilitiesGreet and Welcome Guests:...
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Guest Experience Ambassador
vor 3 Wochen
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Ambassador. As the primary point of contact for our guests, you will be responsible for delivering exceptional service and creating a memorable experience for our visitors.Key ResponsibilitiesGreet and Welcome Guests:...
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Guest Relations Specialist German-speaking
vor 2 Wochen
Berlin, Berlin, Deutschland HomeToGo VollzeitUnlock Your Potential as a Guest Relations SpecialistAt HomeToGo, we're on a mission to revolutionize the way people experience travel. As a Guest Relations Specialist, you'll be the face of our company, delivering exceptional customer service to travelers from around the world.Your key responsibilities will include:Providing personalized support to guests...
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Guest Relations Specialist German-speaking
vor 2 Wochen
Berlin, Berlin, Deutschland HomeToGo VollzeitUnlock Your Potential as a Guest Relations SpecialistAt HomeToGo, we're on a mission to revolutionize the way people experience travel. As a Guest Relations Specialist, you'll be the face of our company, delivering exceptional customer service to travelers from around the world.Your key responsibilities will include:Providing personalized support to guests...
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Debt Recovery Specialist
vor 1 Woche
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitDebt Recovery OfficerWe are seeking an experienced professional to join our team at Workstation Customer Care as a Debt Recovery Officer. This role involves taking control of our client's debt recovery processes, ensuring effective case progression, and providing guidance to colleagues as needed.The ideal candidate will have experience working in a debt...
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Debt Recovery Specialist
vor 1 Woche
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitDebt Recovery OfficerWe are seeking an experienced professional to join our team at Workstation Customer Care as a Debt Recovery Officer. This role involves taking control of our client's debt recovery processes, ensuring effective case progression, and providing guidance to colleagues as needed.The ideal candidate will have experience working in a debt...
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Debt Recovery Specialist
Vor 7 Tagen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitDebt Recovery OfficerWe are seeking an experienced professional to take control of our client's debt recovery processes. This role involves managing a high volume of debtors and ensuring effective case progression.The ideal candidate will have experience working in a debt recovery environment, with excellent negotiation and communication skills in Dutch and...
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Debt Recovery Specialist
Vor 7 Tagen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitDebt Recovery OfficerWe are seeking an experienced professional to take control of our client's debt recovery processes. This role involves managing a high volume of debtors and ensuring effective case progression.The ideal candidate will have experience working in a debt recovery environment, with excellent negotiation and communication skills in Dutch and...
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Guest Experience Ambassador
vor 3 Wochen
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Ambassador. As the primary point of contact for our guests, you will be responsible for delivering exceptional service and creating a memorable experience for our visitors.Key ResponsibilitiesGreet and Welcome Guests:...
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Guest Experience Ambassador
vor 3 Wochen
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Ambassador. As the primary point of contact for our guests, you will be responsible for delivering exceptional service and creating a memorable experience for our visitors.Key ResponsibilitiesGreet and Welcome Guests:...
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Guest Experience Ambassador
Vor 2 Tagen
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and charismatic Guest Experience Ambassador to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, driving sales, and fostering a positive and dynamic atmosphere within the museum.Key ResponsibilitiesProvide...
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Guest Experience Ambassador
Vor 2 Tagen
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and charismatic Guest Experience Ambassador to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, driving sales, and fostering a positive and dynamic atmosphere within the museum.Key ResponsibilitiesProvide...
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Debt Recovery Specialist
vor 1 Woche
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitDebt Recovery OfficerWe are seeking an experienced professional to take control of our client's debt recovery processes. As a Debt Recovery Officer, you will be responsible for managing a high volume of debtors, ensuring effective case progression, and providing advice and guidance to colleagues as needed.Key responsibilities include:Writing letters and...
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Debt Recovery Specialist
vor 1 Woche
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitDebt Recovery OfficerWe are seeking an experienced professional to take control of our client's debt recovery processes. As a Debt Recovery Officer, you will be responsible for managing a high volume of debtors, ensuring effective case progression, and providing advice and guidance to colleagues as needed.Key responsibilities include:Writing letters and...
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Guest Experience Ambassador
Vor 4 Tagen
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and charismatic Guest Experience Ambassador to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, driving sales, and fostering a positive and dynamic atmosphere within the museum.Key ResponsibilitiesProvide...
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Guest Experience Ambassador
Vor 4 Tagen
Berlin, Berlin, Deutschland Fotografiska Berlin GmbH VollzeitAbout the RoleFotografiska Berlin GmbH is seeking a highly skilled and charismatic Guest Experience Ambassador to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, driving sales, and fostering a positive and dynamic atmosphere within the museum.Key ResponsibilitiesProvide...
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Guest Services Specialist
vor 1 Monat
Berlin, Berlin, Deutschland Hotel Adlon Kempinski VollzeitPosition: Hospitality Relations SpecialistInteracting with patrons in a friendly and professional mannerCoordinating and providing outstanding service qualityCrafting unforgettable guest interactionsBecome a part of our esteemed team at the renowned Hotel Adlon Kempinski in Berlin. Our luxurious establishment, situated near a historic landmark, has been...
Guest Experience Recovery Specialist
vor 3 Monaten
Hey We're numa. We're a dynamic, diverse hospitality brand that's offering uniquely designed apartments for the modern traveler. We specialize in the beauty of convenience and the delight of a design, with a totally digital guest experience and properties designed with intention.
Numa properties are located in the most exciting and vibrant neighbourhoods across Europe. We're not just disrupting the hospitality industry for our guests—behind the curtain, we're shaking up the way hotels operate. We've built a proprietary technology and data platform that makes running a hospitality operation more efficient than ever. We offer consistent quality and an unmatched guest experience.
ABOUT THE ROLEWe are seeking a highly motivated and experienced individual to join our recovery team within the Guest Experience department. The primary responsibility of this role is to proactively engage with our guests during and after their stay, particularly in response to feedback they shared with us via multiple channels, and ensuring an overall positive experience. This role requires exceptional communication skills, empathy, and a proven track record in de-escalating situations.
Key Responsibilities:
- Proactive Engagement: Initiate contact with guests who have provided feedback through various channels, including reviews on Online Travel platforms, internal feedback forms during and after a guest's stay, Net Promoter Score (NPS), and Customer Satisfaction (CSAT) feedback, to address their concerns, understand the issue and improve their overall experience.
- Empathy and Communication: Listen attentively to guests' concerns, demonstrate empathy, and effectively communicate solutions or resolutions in a clear and professional manner.
- Problem Resolution: Collaborate with internal departments, such as Operations on the ground, Product and Tech, and management, to resolve guest issues promptly and effectively and take preventative measures with these teams to avoid further negative experiences.
- De-escalation: Employ de-escalation techniques to diffuse tense situations and ensure guest satisfaction.
- Customer Retention: Work towards retaining guests by providing exceptional service and personalized experiences tailored to their needs and preferences.
- Tech Proficiency: Utilize various tech-based tools and platforms to manage guest feedback, track interactions, and streamline communication processes.
- Organizational Skills: Maintain accurate records of guest interactions, feedback, and resolutions, ensuring all necessary follow-ups are completed in a timely manner. Prioritize tasks independently, analyzing patterns and trends to identify areas for improvement.
- Feedback and Preventative Measures: Share constructive feedback in a structured manner with main internal stakeholders. Actively participate in creating preventative measures to avoid negative experiences for future guests.
- Bachelor's degree in hospitality management, communications, or related field preferred.
- 3-5 years of experience in customer service, preferably in the hospitality industry, with a focus on customer/guest relations, complaint handling and satisfaction.
- Proficiency in English (C1/C2) and one other of the following languages: German, Spanish, Italian, French, Portuguese
- Excellent communication skills, both verbal and written, with a strong ability to convey empathy and understanding.
- Proven track record in complaint recovery, problem-solving and conflict resolution, with a customer-centric approach.
- Proficiency in using various tech-based tools and platforms for customer relationship management and communication.
- Strong organizational skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Demonstrated ability to work collaboratively with cross-functional teams to achieve common goals.
- Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginning
- Build your own success story based on what you do well and how you want to grow
- Elevate your physical and mental wellness with our monthly benefit allowances
- Get to know your internationally diverse team during our events and retreats
- Spend a free night at your nearest numa stay upon starting and enjoy a 30% employee discount on personal stays in the coolest neighbourhoods in Europe
numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person's talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
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