Supervisory IT Specialist

vor 4 Wochen

Landstuhl, Rheinland-Pfalz, Deutschland Department Of Defense Vollzeit
Summary

About the Position: Serves as Chief, Customer Support Branch in the Information Management Division (IMD) providing support as an Information Technology (IT) Helpdesk Supervisor. Oversees and manages the activity of a large civil service team within the IT Job series and Local National employees spanning the footprint of a medical center and remote health clinics in the servicing area.

This is a Direct Hire Solicitation



Duties
  • Executes the day-to-day operations of the Information Management Division (IMD) Customer Support Branch to ensure specific needs of the customers are met in a timely manner and according to service level agreements and operational directions.
  • Oversees all Information Management Division (IMD) Customer Support Branch activities, as well as monitor, evaluate and ensure compliance with established and approved workflow processes.
  • Assigns work to team members, giving instructions as required, and reviews quality of work in progress.
  • Provides guidance to ensure conformance with approved plans, program objectives, and policies and to ensure efficient use of assets.
  • Directly supervises a mix of twenty-three (23) GS-09/11/12 government employees.
  • Develops/reviews hardware and supporting software as well as alternatives to meet Information Management Division (IMD) information system requirements for the European Theatre.
  • Provides technical and administrative support to network engineers and system administrators throughout Europe, Landstuhl Regional Medical Center (LRMC), and Tenant units to establish and maintain customer support handling procedures.
  • Represents the Branch in walk-through and projects at the organizational Level.
  • Performs supervisory duties as delegated by the Information Management Division (IMD) Chief Information Officer (CIO)/Deputy Director and acts as the Information Management Division (IMD) Customer Support Branch Director in the Directors absence.

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