Specialist ITSM Platform

vor 2 Wochen

Heidenheim, Heidenheim an der Brenz, Deutschland PAUL HARTMANN AG Vollzeit
Responsibilities:
  • Provide expert consulting to ITSM platform users, guiding them on best practices for platform utilization.
  • Develop and deliver custom applications based on the ITSM platform as per business requirements.
  • Maintain and operate PAUL HARTMANN's ITSM platform (ServiceNow), ensuring its smooth functioning and optimal performance.
  • Collaborate with external suppliers for development, maintenance, and operations of the ITSM platform, ensuring seamless integration and support.
  • Manage projects and change requests that impact PAUL HARTMANN's ITSM platform, overseeing their successful implementation and execution.
  • Generate regular reports on the performance of the ITSM platform operations, projects, and changes, providing insights and recommendations for improvement.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Demonstrate expertise in analyzing, designing, and implementing solutions on the ServiceNow platform.
  • Proficient knowledge in IT Service Management (ITSM) is highly desirable, including ITIL certification or equivalent.
  • Approach implementations of service processes with a solution-oriented mindset.
  • Exhibit self-organization and the ability to collaborate effectively within a globally decentralized team.
  • Provide consulting services to clients during the analysis of service processes.
  • Maintain a customer-centric and friendly demeanor.
  • Possess fluent German and English language skills.
Benefits:
  • Flexible working conditions, such as flexible working hours and mobile working
  • Attractive ways of combining work and family life, e.g. childcare subsidy
  • 30 days paid leave per year, plus special leave for exceptional life events as well as vacation pay and special annual payment according to collective agreement
  • Company pension plan with attractive employer contribution incl. matching model for deferred compensation
  • Plenty of parking spaces, canteen with café bar and ongoing offers in the employee shop
  • Access to over 6000 fitness and yoga studios, swimming pools as well as Crossfit and bouldering halls (EGYM Wellpass)
  • Various health and fitness offers, e.g. skin cancer screenings, online courses for mental health, massage offers, yoga during lunch break etc.
  • Job Bike Leasing
  • Attractive discounts on e.g. travel, fashion and technology via our corporate benefits platform

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