Director European Service
vor 4 Wochen
Do you want to help advance scientific discovery, improving quality of life around the world? We do, too.
Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. We’re a leading life science solutions provider of high-performance bioanalytical measurement systems, software, and consumables. With Molecular Devices, you’ll grow your career with best-in-class teams in a culture of collaboration.
Molecular Devices is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in a Global and diverse continuous improvement team environment? Do you enjoy continuously improving yourself and others – working on challenges that truly matter with people that care for each other, our customers, and their patients?
We are currently seeking a Director European Service (f/m/d), working remote, is responsible for leading a diverse team focused on consistently growing our revenue, delighting customers, continually improving our business processes, and enabling team members to achieve performance and career goals.
The Director of EU Service leads a cross functional team of sales, service, and applications scientists with a total population of 40 associates and revenue responsibility over $25M. This role requires a high level of collaboration with other functional groups, including Sales, Operations, Finance, and Human Resources. An integral part of this role is the ability to balance strategy and tactics and foster creativity and innovation directed towards improving Molecular Devices’ service team’s execution, engagement, and core growth.
What we’ll get you doing:
- Collaboratively develop and execute service strategies to drive core growth of service revenue, improve our workorder resolution time, and drive customer loyalty through strong post sale support.
- Leading, improving, and sustaining key service processes: Daily Management, Service Plan Sales Funnel Management, Inventory management, team member onboarding, etc.
- Provide direction, leadership and coaching for all direct reports. Facilitate quality improvement and organizational productivity through deployment of standard work processes.
- Leverage data analysis tools and commercial operations partners to obtain business insights that support accurate forecasting, revenue achievement, and team member performance optimization.
- Collaborate with cross department business partners to support improvement across all Molecular Devices KPIs (core growth, working capital turns, inventory turns, associate retention, etc.).
- Utilize and promote Danaher Business System tools to facilitate process improvements, associate enablement, and collaborative problem solving to consistently satisfy customers.
- Champion engagement to build organizational and associate capabilities; develop future leaders, and build a bench with diverse talent.
The essential requirements of the role include:
- 7+ years of experience leading service and leading associates through change.
- 5+ years of experience leading service in the life science or diagnostics industry for an organization with a sales and service portfolio
- Experience with Microsoft applications, Salesforce.com, Power BI, ServiceMax, Oracle
- Bachelor’s degree or higher in an engineering, life sciences, or related discipline
- 5+ years’ experience with DBS or similar lean business tools. Ideally having recognized certification for visual management or funnel management tools.
It would be a plus if you also possess previous experience in:
- Take personal responsibility for own performance and professional development and be a role model for Danaher values including our Diversity and Inclusion focus.
- Consistently monitor leading performance metrics and champions changes for success
- Forecasting service revenue performance and leading a team to achieve that forecast.
At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Wir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Director European Service
vor 4 Wochen
Dusseldorf, Deutschland Danaher VollzeitDo you want to help advance scientific discovery, improving quality of life around the world? We do, too.Molecular Devices has the opportunity to be the innovation partner that empowers scientists to fast-track research breakthroughs, leading to earlier diagnoses and safer drug treatments. Weâre a leading life science solutions provider of...
-
Knowledge Director
vor 4 Wochen
Dusseldorf, Deutschland Boston Consulting Group VollzeitWHAT YOU'LL DOAs a Knowledge Director (KD) within BCG's Principal Investors & Private Equity (PIPE) Practice Area, you will be a key contributor towards the strategic agenda for the Sector/Topic. You will grow and deploy a team of 4-8+ Sector/Topic experts to provide value added support to the business and be responsible for teamâs performance across...
-
AD / Director Technical Project Manager (W/M) - AEW
vor 4 Wochen
Dusseldorf, Deutschland AEW Invest GMBH VollzeitDescription de l’entreprise AEW est la plateforme de gestion d’actifs immobiliers de Natixis Investment Managers (NIM). NIM fait partie du pôle Global Financial Services du Groupe BPCE, 5ème établissement financier européen et 2ème acteur bancaire en France à travers ses réseaux Banque Populaire et Caisse d’Épargne. AEW est l’un des...
-
EU Sales Manager UK, Sweden, Spain, France or Italy
vor 4 Wochen
Dusseldorf, Deutschland StartUp Campus Germany GmbH VollzeitScale Compass Germany is a dynamic and rapidly growing company at the forefront of innovation. Committed to excellence and driven by passion, we specialize in providing innovative companies strategies for a successful entry into the DACH market.As an EU Sales Manager (for UK, Spain, Italy, France or Sweden), you will play a pivotal role in driving our...
-
Quantitative Portfolio Management Intern
vor 3 Monaten
Dusseldorf, Deutschland Statkraft VollzeitJob DescriptionWorking in Portfolio Management As part of Statkraft’s front office, the Central European Origination team concludes non-standard, structured and often complex transactions in wholesale energy markets. To this end, it cooperates closely with Statkraft’s trading desks and the other regional Origination teams to offer pan-European...
-
Field Sales Representative
vor 4 Wochen
Dusseldorf, Deutschland AVOMIND VollzeitAbout the companyIn 2018, our client introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, they have transformed the electric bike to be a fully connected ecosystem that their riders experience every day. Over time, the cultural impact they imagine is one of creating the living...
-
GFS Finance Manager Central
vor 4 Wochen
Dusseldorf, Deutschland AGFA VollzeitGFS Finance Manager Central & Southeast Europe The GFS Finance Manager is the proactive, supporting and critical GFS expert for all entities located in the geography (country/region) he/she is responsible for. The GFS Manager is the point of contact for all GFS related items for the local management but also for the consolidation team...
-
People Lead
vor 4 Wochen
Dusseldorf, Deutschland Picnic VollzeitAt Picnic, we’re revolutionizing the way people buy groceries with our innovative and sustainable app-only service. We do almost everything in-house, developing cutting-edge technologies and processes to ensure we continue to grow rapidly without missing a beat. If you’re an experienced HR Business Partner with a passion for creating structure in a...
-
Dusseldorf, Deutschland Resideo VollzeitThe Digital Merchandiser will be responsible for optimizing the online shopping experience by curating and presenting products in a visually appealing and user-friendly manner. This role requires a keen understanding of consumer behavior, trends, and eCommerce platforms to drive sales and enhance customer satisfaction. ADI Global Distribution is based in...
-
Employer Branding Senior Manager
vor 4 Wochen
Dusseldorf, Deutschland Boston Consulting Group VollzeitWHAT YOU'LL DOOur goal is to acquire the best people for BCG. Youâre creative and hard-working, know how to get things done, and have a passion for everything to do with employer branding? If so, apply to become our Employer Branding Senior Manager and part of BCG. Together with our team of communication experts, youâll work every day to make...
-
Teamlead Visual Merchandising
vor 4 Wochen
Dusseldorf, Deutschland Douglas GmbH VollzeitUnternehmensbeschreibung DOUGLAS is the number one omnichannel premium beauty destination in Europe. The company is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,850 stores. With unparalleled size and access to customers, DOUGLAS is the partner of choice for brands and offers a selected range of...
