![oraise GmbH](https://media.trabajo.org/img/noimg.jpg)
Technical Account-
Vor 7 Tagen
Wir wachsen weiter und suchen Mitarbeitende im Bereich **Technical Account
- / Service Management - Junior (m/w/d)** in Frankfurt am Main, Bremen, einem anderen oraïse-Standort oder bundesweit im Homeoffice.
**Was wir Ihnen bieten**:
- Flexible Arbeitszeiten, Homeoffice-Lösungen
- Attraktive Verdienstmöglichkeiten, vermögenswirksame Leistungen, Mitarbeiterrabatte
- Gesundheitsmaßnahmen, wie die Bezuschussung von Fitnessstudio-Beiträgen
- Jobräder (auch E-Bikes) und individuelle Dienstwagenregelungen
- Schulungen, Trainings (intern/extern) inkl. Zertifizierungen
- Weiterentwicklungsmöglichkeiten im Unternehmen
- Mitarbeiterevents
**Ihre Aufgaben**:
- Verantwortlich für die Servicequalität und Sicherstellung der Kundenzufriedenheit und -bindung
- Zentrale Anlaufstelle für Anfragen im jeweiligen Verantwortungsbereich
- Schnittstelle zwischen dem Kunden und der internen Serviceorganisation
- Sicherstellung der Einhaltung von Service-Level-Vereinbarungen
- Identifizierung und Umsetzung von Verbesserungsmöglichkeiten für den Service
- Erstellung von Berichten in Bezug auf Servicequalität und Accounting
- Beratung der Kunden zu technischen Themen und Problemen
- Mitarbeit bei der Erstellung von technischen Lösungen und Angebotspräsentationen
- Erstellung, Qualitätssicherung und Pflege von technischen Kundendokumentationen
- Koordination und Überwachung der Aktivitäten sowie die Leitung von Projekten
**Ihr Profil**:
- Studium der (Wirtschafts-) Informatik oder erfolgreich abgeschlossene IT-Ausbildung bzw. kaufmännische Ausbildung
- Fachspezifischer Quereinsteiger und Berufsanfänger mit positiver Einstellung zum Kunden, zu neuen Aufgaben, zur Weiterbildung und zur Arbeit im Team willkommen
- Erste Kenntnisse im Service-Management und IT-Projektmanagement
- Grundlegende Kenntnisse und Wissen in den Gebieten Betriebssysteme, Datenbanken und Netzwerk
- Interesse an Cloud-Infrastrukturen sowie an der automatisierten Bereitstellung (DevOps)
- Hohe kommunikative und soziale Kompetenz sowie ausgeprägte Kundenorientierung
- Gute und schnelle Auffassungsgabe sowie selbständige, ergebnisorientierte Arbeitsweise
- Sehr gutes Deutsch und Englisch in Wort und Schrift
Ansprechpartnerin für alle Fragen rund um das Thema Karriere ist:
**oraïse GmbH**
Ute Hedenkamp
Personalabteilung
Mary-Somerville-Straße 10
28359 Bremen
Tel:
Nach Eingang der Bewerbungsunterlagen erhalten Sie von uns eine entsprechende Bestätigung und Informationen zum weiteren Vorgehen. Wir bedanken uns bereits heute für Ihre Bewerbung.
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