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Account Manager Specialist
Vor 7 Tagen
Job Title: Customer Success Manager at TOPdesk in Kaiserslautern
About the Company: TOPdesk is an international software company specializing in Service Management, with 900 employees across 11 countries and 5,000 worldwide customers.
Job Description:
In this role, you will work closely with consulting, support, account management, and our development department. You will be part of the newly established Customer Success Management team, responsible for building and shaping the CSM role and team processes.
Responsibilities:
- Engage with new customers early in the customer journey
- Support customers in utilizing the Customer Success Management offering
- Drive continuous improvement in customer service maturity
Requirements:
- University degree or relevant professional experience
- Ability to understand complex situations and think of solutions
- Experience in service management processes
- Comfortable interacting with decision-makers
- High level of empathy to understand customer challenges
- Proactive, strong communication skills, enthusiasm, and openness
- Fluency in German and English
What We Offer:
- Permanent contract and 30 days of annual leave
- Relaxed work environment with flat hierarchies
- International work atmosphere
- Flexible working hours and up to 50% remote work
- Comprehensive onboarding with a buddy system
- Opportunities for personal development
- Team events and team-building activities
- Employee discount for gym membership
- Health initiatives and free drinks (coffee, tea, water)
- Monthly tax-free benefit via Mastercard
- Possibility of sabbatical leave
- Quality time activities (table football, Nintendo Wii)
- Corporate benefits
Interested in Joining Us?
We welcome applications from all backgrounds. Priority will be given to candidates with qualifications such as Business Consultant, Project Manager, Account Manager, Sales Manager, among others.
Job Type: Full-time, Permanent Position
Working Hours:
- Flexitime
- Monday to Friday
Benefits:
- Company-funded training
- Flexible work hours
- Remote work option
- Free drinks
- Free parking
- Employee discounts
- Sabbatical leave
- Additional vacation days
Location: On-site
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