Desktop Support Specialist, Kaiserslautern

Vor 7 Tagen

Kaiserslautern, Rheinland-Pfalz, Deutschland University of Maryland Global Campus Vollzeit

Job Ref:

Location:

Kaiserslautern (Staff)-Germany

Category:
IT and Project Management

Type:
Full time

Desktop Support Specialist

UMGC Europe

Location:
Kaiserslautern, Germany

Overseas Regular, 100% FTE, Full-Time, Grade 004


The Desktop Support Specialist reports to the UMGC Europe Technical Support Manager within the information technology department and is responsible for providing tier-2 and tier-3 technical support to UMGC Europe staff at both headquarters and field sites.


Responsibilities may include:

  • Shift between projects and maintenance tasks to keep up with workload
  • Communicate with customers in a respectful, professional manner while avoiding the use of technical jargon
  • Track work using the Service Now ticketing system
  • Write SOPS, knowledge articles, and guidance articles for both internal and external customers
  • Notify the UMGC Stateside Service Desk and other information technology staff of unplanned outages
  • Collaborate in a team setting with other Information Technology staff members
  • Other jobrelated duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor's degree from a U.S. regionally accredited institution or equivalent, or three years of experience in an IT environment Strong technical and communication skills
  • Attention to detail and a positive attitude
  • Ability to obtain USAREUR driver's license and lift 40 lbs.

PREFERRED EDUCATION AND EXPERIENCE:

  • Bachelor's degree in a computerrelated field from a U.S. regionally accredited institution or equivalent
  • Experience with desktop computing support in medium to large organizations
  • Experience with technical writing
  • Experience with work tracking and ticketing systems such as Service Now.
  • ITIL v3 Foundation certification and experience in an ITILdriven environment Comptia A+ or Microsoft certification

WHO MAY APPLY:
Applicant must qualify for ILS as described in USAREUR Regulation , Section III, 7-13.

Criteria under which applicants qualify for ILS are:

must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.


The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.


University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests.

Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters.

As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S.

Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion.

If so, a copy of their Approved Exception Letter must be provided before the start of their employment.

Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.

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