Strategic Account Manager
Vor 7 Tagen
At LiveEO, we combine Space Technology with AI to solve problems here on Earth. Our satellite-based monitoring solutions help Infrastructure operators and industrial companies to make their operations more ecological, safer, and more efficient.
LiveEO is applying the latest developments in artificial intelligence to analyse satellite data and is bringing the insights of earth observation data to customers in the enterprise sector. LiveEO's ambitious goal is to monitor 1 billion assets across the globe with its unique SaaS solution until 2030. Our team is as global as the satellite data we process and the customers we serve. Together, we are building something big.
- Strategic Account Planning: Developing and implementing strategic account plans that align with the company's goals, including identifying opportunities for growth within existing accounts and strategies to improve client satisfaction and retention.
- Client Relationship Management: Building and maintaining strong, long-lasting customer relationships, understanding client needs, and ensuring the delivery of high-quality services that meet or exceed client expectations.
- Collaboration with Other Departments: Working closely with other departments such as marketing and product development to ensure a cohesive approach to account management and to leverage opportunities for client account expansion.
- Reporting and Analytics: Overseeing the preparation of reports and analytics on account status, growth opportunities, and challenges to inform management decisions and strategy adjustments.
- Contract and Negotiation: Leading contract negotiations and ensuring compliance with contract terms and conditions, as well as resolving any issues that arise during the client relationship lifecycle.
- Customer Feedback and Improvement: Implementing systems to gather customer feedback, analyzing feedback for insights, and making necessary adjustments to improve service delivery and customer satisfaction.
- Crisis Management: Addressing and resolving any issues or crises that arise with accounts swiftly and effectively to maintain client trust and satisfaction.
- Project Management Skills: Competency in managing projects, coordinating with different teams, and ensuring delivery against the deadline. Projects are broad in scope and could include proposals, events and change management initiatives.
- Organizational Skills: Being highly organized with the ability to manage multiple accounts and priorities efficiently without compromising quality.
- Communication Skills: Excellent verbal and written communication skills (German and English) are crucial for presenting ideas, negotiating contracts, and addressing client concerns effectively.
- Interpersonal Skills: The ability to build and maintain strong relationships with clients and colleagues, demonstrating empathy, understanding, and trustworthiness.
- Sales and Negotiation Skills: Skills in identifying sales opportunities, negotiating contracts, and closing deals are essential for driving revenue growth.
- Problem-Solving Skills: The ability to analyze problems, think critically, and come up with creative solutions to address client issues and challenges.
- Strategic Thinking: The ability to develop and implement strategic account plans that align with both the client's and the company's goals.
- Technical Proficiency: The ability to understand and communicate technical concepts and products.
- Teamwork and Collaboration: Ability to work well within a team, collaborating with other departments to meet and exceed client expectations.
- The opportunity to create a product that can improve business processes and lives across the globe.
- Flexible working hours and hybrid work model - we trust our employees to get their work done while maintaining a healthy work-life balance
- We empower employees to drive their own career development, take initiative and have the freedom to be creative and bold
- Not an overtime culture - we take care that overtime is done only as a necessity and always offset with time off and rest
- Variety of team building opportunities - from jogging groups, team sports, bouldering and picnics
- A collaborative and learning environment - frequent internal workshops, knowledge sharing sessions, journal clubs and hackathons
- Potential to participate in the employee stock option program.
- Office located in the center of Berlin Kreuzberg
- BVG subsidy
LiveEO is a well funded startup founded in 2018 and based in Berlin. Our primary service is modelling risk to our customers' assets and infrastructure from vegetation, ground deformation and change detection. We currently have around 100 employees from all over the world with a variety of backgrounds
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