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Customer Success Specialist Spain

vor 3 Monaten

Berlin, Berlin, Deutschland mute-labs GmbH Vollzeit
You deeply care about making customers' dreams come true?

  • You like to organize and take customers' wishes seriously but you can also communicate a friendly no.
  • You like to work closely in a team, you can be relied on and you like to lend a hand wherever needed

Who we are:

Here at mute-labs, we aim to enable companies to achieve more by democratizing silence in the workspace.

And we're not like any other Berlin start-up you might know:

  • We're "no tech": We know how to develop and sell great hardware products with a focus on soundinsulated phone
- and meeting booths.

  • We have no investors and we really don't want any. We've been profitable since day one.
  • We grow since day one not in employees or just coffee cups consumed, but in revenue and profit.
  • We're not striving for an exit we're building a sustainable business for many generations to come.


And to continue telling this success story, we are looking for a Customer Succeess Specialist to help us continue to read our customers' every wish carefully.

Tasks

This is the role:

You support our customers after sales and are in charge of all questions regarding delivery dates & feedback with an obliging and kind-hearted manner

As our Customer Sucess Manager, you make sure that:

  • our customers receive their booths as quickly as possible
- all customer issues along the delivery, assembly and usage of our products are taken care of as quickly and with the highest quality level as possible

  • You ensure optimal communication between us, our logistics partners and our customers

Requirements:

  • Min 2 years experience in customer service or similar roles
  • Excellent verbal and written communication skills
  • ES, EN fluent (any other language like DE, IT, FR a plus)
  • A customercentric mindset and a commitment to ensuring a positive customer experience
  • Ability to analyze and troubleshoot customer issues, providing timely and effective solutions
  • Empathetic and patient attitude when dealing with customer concerns or frustrations
  • Capability to handle multiple customer inquiries/topics simultaneously and prioritize tasks based on urgency
  • Skills in resolving customer conflicts and handling challenging situations diplomatically

Benefits:

  • An attractive compensation package with 30 days of holidays
  • Flat hierarchies, a team of experienced marketers, and real responsibility
  • Flexible working opportunities
  • A dynamic, highly motivated, and fun team and a nice office in Berlin-Mitte, with a great rooftop
Are you as excited about mute-labs as we are? Then we are looking forward to getting to know you