Delivery Consultant

vor 2 Wochen

Munich, Bayern, Deutschland Dynatrace Vollzeit

Job Description

In this position, you will play a key role in providing a variety of services based on the Dynatrace Unified Platform, from deployment and training to ongoing managed services. To ensure the success of new consultants, Dynatrace Services offers a comprehensive training program that includes a blend of classroom sessions, virtual learning, self-study, and on-the-job observation activities. Following the completion of training, consultants are expected to represent Dynatrace professionally in all interactions, aiming to guarantee optimal client satisfaction. As a product expert and trusted advisor in Digital Transformation, you will engage with German clientele, making fluency in German a vital requirement for this role.

Responsibilities:

  • Monitor critical application performance and availability for clients
  • Summarize and analyze performance trends during operations meetings
  • Assist clients in diagnosing performance issues and finding solutions
  • Develop and customize dashboards and reports to meet the needs of both IT and business users
  • Integrate additional applications for monitoring purposes
  • Train and guide customers on best practices using the Dynatrace Platform
  • Offer services to enhance the implementation of the Dynatrace Platform in customer environments
  • Regularly update clients and document project status to support ongoing engagements
  • Identify new opportunities for products and services, collaborating with the sales team
  • Maintain and update the client's Dynatrace Platform deployment with necessary software patches
  • Keep detailed and accurate deployment documentation

Travel Requirements

  • Most Dynatrace Services engagements involve mid to long-term projects at a single client location, typically without extensive travel. However, relocation or remote work may be necessary in some cases.

Qualifications

  • 2+ years of experience in IT within areas like Application Performance Management, application monitoring, network/system administration, or performance engineering/testing
  • 1+ years of software engineering experience with Object-Oriented Programming
  • 1+ years working with enterprise level .NET or Java development/support/operations
  • 1+ years of web programming experience using JavaScript, AJAX, and various frameworks
  • Degree in Computer Science, Computer Engineering, IT, Information Systems, or a related field
  • Familiarity with application technologies such as J2EE, .NET, Citrix, and Microservices
  • Proficiency in database technologies like Oracle, DB2, and MS SQL
  • Strong understanding of distributed and enterprise applications
  • Ability to provide clear guidance on implementation strategy and performance improvements in complex application environments
  • Excellent organizational skills with a passion for learning new technologies
  • Effective communication skills, both written and verbal, and experience creating professional reports
  • Highly motivated self-starter with a track record of achieving results in dynamic team environments
  • Strong problem-solving and analytical skills
  • Ability to work independently and collaborate effectively in cross-functional settings

Desired Experience:

  • Previous consulting or Project Management experience is beneficial
  • Familiarity with Cloud and Infrastructure technologies like AWS, Azure, GCP, Docker, and Kubernetes
  • Preferred candidates will have over 2 years of Dynatrace Technology experience
  • Dynatrace Product Certification is a plus

Additional Information

** Proficiency in the German language is a fundamental requirement for this role due to the client base**

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