Employee (m/f/d) technical support / application support

vor 2 Wochen

Herten, Nordrhein-Westfalen, Deutschland PROSOZ Herten GmbH Vollzeit

Get ahead with Prosoz
We support local authorities throughout Germany on their journey into the digital future.
As a full-service provider, we deliver solutions from a single source - from software to consulting.
To drive forward the digital transformation in municipal administration, we are looking for you as a
Employee (m/f/d) technical support / application support
Join our full-time team in the Social Security business unit in Herten in the heart of the Ruhr region - and get ahead with the market leader for municipal IT solutions

This will be your job..
  • You support the DevOps engineers in our operations team with problems in the use of our latest software at the interface to technical support
  • You process tickets with the aim of identifying and eliminating situations that prevent operations at an early stage
  • You are in close coordination with the technical 2nd level support and ensure smooth communication
  • You classify incoming customer concerns and, where possible, provide immediate independent solutions and/or create meaningful documentation
  • You prepare more complex issues in independent analysis and in cooperation with the team until they are ready for a solution
  • You actively contribute to the continuous improvement of support processes in terms of effectiveness and efficiency (e.g. by maintaining and expanding the internal knowledge database (Confluence))
  • You contribute to tests and user documentation
  • You support regular, well-documented tasks in the build and release process
This is what we want..
  • You have completed vocational training, ideally in an IT or administrative environment, e.g. as an IT specialist in system integration, information technology assistant or a comparable qualification
  • You love finding solutions to technical problems for your customers and communicating them to them in a clear and approachable way - by phone and in writing in fluent German
  • You are comfortable working with various database systems (MySQL, PostgreSQL) and have no problems writing SQL queries yourself
  • Ideally, you have some experience with DMS systems and/or in technical support
  • You are experienced in dealing with technical developer documentation
  • You share your know-how in the team just as committed and naturally as you absorb new knowledge from your colleagues and other specialists

This is how you might think...

You fit in with us if the following sentences could also come from you
  • Customer satisfaction is important to me - I'm looking for the opportunity to really do this with the agile stuff
  • I keep my process and method know-how up to date in order to actively contribute to improving our processes and services
  • I bring a high degree of self-organization, personal responsibility and solution orientation to the table in order to contribute to our joint success
  • I consistently stay on the ball, even when faced with tricky problems, in order to find the right solution for my customers
Good reasons for PROSOZ..
  • High level of personal responsibility and short decision-making paths
  • Appreciative and open cooperation at eye level and a strong feedback culture
  • Plenty of room to try things out and for your professional and personal development
  • Flexible working hours and models that fully support your work-life balance
  • Mobile working possible
  • Permanent employment contract and at least 30 days vacation
  • Attractive remuneration package and numerous great benefits
  • Comprehensive structured onboarding for orientation, arrival and networking

Do you have any questions?

Your personal contact is Gina from our recruiting team
  • Gina Vertgewall | Personnel Management | Tel.
  • We look forward to hearing from you - you can get in touch with us in just a few clicks
  • For reasons of readability alone, we refrain from using gender-specific differentiation in our texts. We always refer to all genders.

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