Process Engineering Specialist

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland Matrix42 Vollzeit

We sell software solutions and products that enable digital working environments and IT self-service. The holistic integration and automated processes make everyday work easier for more than 5,000 Matrix customers worldwide. Become part of our team in a dynamic working environment. Attractive development opportunities and excellent framework conditions enable a good work-life balance. For In the collaborative ecosystem of Matrix42, you, as a Process Engineer Specialist are leading and developing a technical support department within a dynamic, technology business.

YOUR MISSION

  • Delivering service and process improvements to juggle competing priorities to meet deadlines without cutting corners.
  • up on and take responsibility for unresolved issues or escalations.
  • Driving change initiatives in a service environment
  • Develop effective relationships internally at a variety of levels and work closely with departments such as sales and product management
  • improving and developing the knowledge & skills of others

MUST HAVES

  • completed studies in the IT sector with at least two years of professional experience or comparable training with at least five years of professional experience.
  • Experience in consulting or professional experience in the IT architecture or IT management topics field
  • familiar with operational architectures (data centers) and have knowledge of ITIL.
  • customer focused with a desire to shape the department around the needs of our customers.
  • and strong implementer with strong social skills

NICE TO HAVE

  • fluent German language skills
  • Experience in project management

FOR YOU

We could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 30 days of vacation or that hybrid work is part of everyday life.

But in our eyes, that's not a benefit, it's standard. Here are some of our benefit offers:

& Development Opportunities

Up to 6 additional days off for personal or professional development

  • Log into our online platforms to expand your knowledge or improve your language skills
  • Social Day for you to assist in social settings or attend events which help improve our environment
  • leasing, the contract and insurance will run through us
  • possibility to choose an additional benefit that works for you either a fitness membership, jobticket, retirement plan or a monetary bonus
  • many more.. ask us about it

JOIN US

Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the " APPLY NOW " button. If you have any questions, please do not hesitate to contact Diane Djongoue.

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