Head of CRM

Vor 7 Tagen

Munich, Bayern, Deutschland AutoScout24 Vollzeit

AutoScout24 is a European Tech company and Europe's leading online car marketplace . Together, we are moving the world and connect >40,000 car dealers with >30 million unique monthly visitors. We foster a learning environment and believe excellence is achieved when we move, work, and win as one.

As the Head of CRM (Salesforce) , you will be responsible for defining and designing our customer and business processes, finding the best solutions to support our sales and customer care teams, and lead a team of motivated and experienced CRM Process Managers, Admins, and Order Managers.

At AutoScout24 , we appreciate different lifestyles and cultural backgrounds. We welcome diversity as a strength. Our organisation is made up of more than 50+ different nationalities, all working together inclusively and respectfully.

We are looking forward to your application

What you will do:

  • Develop sales and service processes (vis-à-vis our car dealer customers) and how we represent and operate them in
  • Deliver strategic CRM initiatives (e.g., integrations of different CRM systems) and continuously improve our existing CRM capabilities
  • Manage the CRM roadmap and align prioritizes and trade-offs with senior stakeholders across the company (incl. CRM development, sales teams/markets, product & tech teams, management)
  • Lead a team of 7-10 colleagues (CRM process managers/consultants, admins, and order managers). Set priorities, track delivery and performance, and provide ongoing feedback and coaching to build a healthy, motivated, and high-performing team

What you should bring:

  • Leadership Experience: You can lead, motivate, and develop a diverse team. You know "what good looks like" and bring a clear sense of ownership for your team delivering against this. You can manage senior stakeholders, create alignment, and drive change
  • Drive to get things done: You can manage resources, deliverables and timelines in a complex tech company environment. Your pragmatic and solution-oriented approach to problems and good judgment helps your team to keep output high and avoid getting lost in details and complexity
  • CRM expertise: You bring expertise in , esp. for sales and service processes. You identify requirements and design processes in close collaboration with sales colleagues
  • Fluent English and effective communication to technical and non-technical colleagues; German would be a plus

We are aware that great candidates don't always tick a list of qualifications perfectly. If you're passionate for the role, please apply.

What we offer:

  • Benefits & flexibility: AutoScout24 offers benefits that allow our employees to work as freely and effectively as possible. We provide flexible office attendance and working hours, 30 days paid vacation and state of the art, modern offices to name a few. Our goal is to support you in doing your best work.
  • Diversity & inclusion: At AutoScout24 we appreciate different lifestyles and cultural backgrounds. We welcome diversity as a strength. We know that mixed teams work more successfully. Our organization is made up of more than 50+ different nationalities, all working together inclusively and respectfully.

AutoScout24 offers benefits that allow our employees to work as freely and effectively as possible. We provide flexible office attendance and working hours, up to 30 days paid vacation (depending on the location) and state of the art, modern offices to name a few. Our goal is to support you in doing your best work. Learn more about our unique, and meaningful benefits here.

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