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Head of Customer Service
vor 2 Wochen
**einen Head of Customer Service Zentraleuropa**
Gesamtziel der Stelle
Führung, Koordination und Steuerung der Entwicklung, Leistung und des Veränderungsmanagements von Menschen, Prozessen und Tools für das Assistance-Zentrum Frankfurt, um Kunden zu begeistern, Rentabilität zu gewährleisten und sicherzustellen, dass das Assistance-Zentrum ideal aufgestellt ist, um die kommerziellen Agenden der Geschäftsbereiche für die Region Zentraleuropa (CER) zu unterstützen.
Jobprofil
Erforderliche Fähigkeiten und Kenntnisse:
- Führung und kulturelles Verständnis
- Kundenservicelieferung
- Qualität / Geschäftsoptimierung
- Geschäftssinn
- Lieferanten
- / Beschaffungsmanagement
- Internationale Betriebsrichtlinien und -verfahren
Erforderliche Berufserfahrung
- Geografisches Bewusstsein und kulturelle Sensibilität
- Erfahrung in einer Managementposition einer operativen Abteilung in den Bereichen Gesundheit, Sicherheit, Gastgewerbe sowie Reise
- und/oder Luftfahrtindustrie.
- Erfahrung in der Teamleiterführung und -entwicklung, einschließlich Überwachung und Berichterstattung über die Teamleistung.
- Arbeit in einer von Qualitätsstandards, Richtlinien und Verfahren geprägten operativen Umgebung
- Erfahrung mit der Implementierung von Änderungen und Überwachung der Effektivität innerhalb einer Gruppe / Organisation
- Motivation von Teams und Einzelpersonen
- Erfahrung in der Festlegung operativer Ziele für ihre Teams
- Erfahrung in der Arbeit nach vereinbarten globalen Standards und Praktiken
- Nachgewiesene Fähigkeit zur Problemlösung und Bereitstellung neuer Lösungen
- Fähigkeit zur Umsetzung der vereinbarten Ziele
- Idealerweise Erfahrung im Geschäft mit einem guten Verständnis der Betriebsabläufe und Produkte/Dienstleistungen
- Fähigkeit, ein tiefes Verständnis für die Anforderungen und Erwartungen der Kunden zu zeigen
- Erfüllung vereinbarter Ziele (Zeitraum von 6-12 Monaten) und operationale Standards/Anforderungen
Erforderliche Qualifikationen
- Abgeschlossenes Studium auf Hochschulniveau
Erforderliche Sprachkenntnisse
- Muttersprache Deutsch in Schrift und Sprache
- Hervorragendes schriftliches und gesprochenes Englisch.
Reise
- / Rotationsanforderungen
- Gelegentliche Dienstreisen erforderlich
Vorteile
- Herzliche, unterstützende und offene Unternehmenskultur
- Wettbewerbsfähiges Gehalt und Sozialleistungen
- Die Möglichkeit, sich in einem globalen Umfeld zu entfalten
- Umfassendes Leistungspaket
Unser Kunde bietet ein großartiges Arbeitsumfeld, dank deren Engagements für flexibles Arbeiten, Vielfalt und Entwicklung.
Art der Stelle: Vollzeit, Festanstellung
Gehalt: ab ,00€ pro Jahr
Arbeitszeiten:
- Bereitschaftsdienst
- Montag bis Freitag
Sprache:
- Deutsch und Englisch (Erforderlich)
Arbeitsort: Vor Ort
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