Aktuelle Jobs im Zusammenhang mit Customer Service Agent - Berlin, Berlin - BRAINEFFECT

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    vor 1 Monat

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    vor 1 Monat

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  • Customer Service Representative

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    vor 2 Wochen

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  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

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    vor 2 Wochen

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  • Customer Service Representative

    vor 2 Wochen

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  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

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  • Customer Service Representative

    vor 2 Wochen

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    vor 1 Woche

    Berlin, Berlin, Deutschland MILES Mobility Vollzeit

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    vor 1 Woche

    Berlin, Berlin, Deutschland MILES Mobility Vollzeit

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    vor 3 Wochen

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    vor 2 Wochen

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    Vor 6 Tagen

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  • Customer Service Representative

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job DescriptionAt Workstation Customer Care, we are seeking a skilled Frequent Flyer Caretaker to join our team. As a caretaker, you will be responsible for providing exceptional customer service to our frequent flyers in a call center environment.Key Responsibilities:Respond to inbound telephone calls from members and efficiently handle reservation...

  • Customer Service Representative

    Vor 5 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job DescriptionAt Workstation Customer Care, we are seeking a skilled Frequent Flyer Caretaker to join our team. As a caretaker, you will be responsible for providing exceptional customer service to our frequent flyers in a call center environment.Key Responsibilities:Respond to inbound telephone calls from members and efficiently handle reservation...

  • Customer Service Representative

    vor 10 Stunden

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team at Workstation Customer Care as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter rental experience is seamless and enjoyable.Key ResponsibilitiesVerify customer...

Customer Service Agent

vor 3 Monaten

Berlin, Berlin, Deutschland BRAINEFFECT Vollzeit

ÜBER UNS

BRAINEFFECT ist eine Marke der Whitewall GmbH und die führende europäische Brand für Mind Nutrition. Mit innovativen Food Produkten und Online Coaching ermöglichen wir es unseren Kunden, Lebensbereiche wie Wohlbefinden, Schlaf und Konzentration positiv zu beeinflussen. So werden Ausgeglichenheit und Fokus im Alltag zur neuen Normalität.

Du bist auf der Suche nach einem Job in Vollzeit und möchtest deine Freude am Kundenkontakt mit deinem Interesse für die Themen Food, Sport & Lifestyle verbinden? Dann sollten wir uns kennenlernen

DEINE VERANTWORTLICHKEITEN
  • Als Teil des Customer Care Teams bist du die Stimme zu unseren (internationalen) Kunden und kümmerst dich um alle Anfragen rund um unsere Marken BRAINEFFECT via E-Mail.
  • Du berätst unsere Kunden in allen Bereichen, angefangen von Nachfragen zu einzelnen Bestellungen bis hin zur Produktberatung.
  • Du hilfst bei der Pflege unseres Customer-Service-Systems (Zendesk), bearbeitest Reklamationen und stehst in konstantem Austausch mit allen Departments, um Kundenservice auf höchstem Niveau zu leisten.
  • Durch deine Nähe zum Kunden nimmst du Feedback auf und trägst zur beständigen Weiterentwicklung und Verbesserung der internen Prozesse bei.
  • Du lernst ein schnell wachsendes Start-Up im Bereich Ernährung, Mind-Set und Fitness von innen kennen und hast die Möglichkeit, Prozesse aktiv mitzugestalten und unsere Unternehmensvision voranzutreiben.
DEIN PROFIL
  • Du bringst mindestens 1-2 Jahre Erfahrung im Bereich Customer Care mit und hast Freude an der Entwicklung kundenorientierter Lösungen.
  • Dir gelingt es durch Empathie und Handlungsschnelligkeit, die Kundenzufriedenheit und Kundenbindung nachhaltig zu steigern.
  • Du hast eine Affinität und Interesse an Gesundheits- und Ernährungsthemen. Im Idealfall hast du bereits in diesen Bereichen gearbeitet.
  • Du handelst proaktiv sowie eigenständig und deine Ausgeglichenheit und Flexibilität helfen dir, immer die richtigen Worte zu finden, selbst bei neuen und ungewöhnlichen Themenstellungen immer die richtigen Worte zu finden
  • Du bist Muttersprachler/in in Deutsch, beherrschst Englisch gut und Sprachkenntnisse in Französisch sind kein Muss, aber ein großer Vorteil.
DEINE BENEFITS
  • Wir subventionieren deine Urban Sports Club-Mitgliedschaft und dein Mittagessen.
  • Du kannst einen Onboarding-Plan mit einer Agenda für die erste Woche bei uns erwarten, sowie regelmäßige gegenseitige Feedbackgespräche und einen Development Plan.
  • Wir bieten eine betriebliche Altersvorsorge an und unterstützen dich mit einem Zuschuss von 15%.
  • Wir garantieren dir 100% Eigenverantwortung, 100 % Vertrauen und 0 % Micromanagement für dich und deine Arbeitsweise.
  • Wir arbeiten mit Mindsurance zusammen - der ersten Plattform, die wissenschaftlich erprobte Dienstleistungen für die psychische Gesundheit von der Prävention bis zur Nachsorge anbietet.
  • Wir veranstalten regelmäßig Company Lunches, Teamevents, Yoga und Sport Sessions.
  • Wir bieten sehr gute Mitarbeiter-Rabatte auf unsere Produkte an.

UNSER RECRUITING-PROZESS

  1. Schick uns deine Bewerbung.
  2. Gegenseitiges Kennenlernen: In unserem ersten Gespräch wollen wir Erwartungen austauschen und erste Fragen beantworten. Außerdem möchten wir dir gerne mehr über BRAINEFFECT und unsere Mission erzählen.
  3. Fallstudie: Dies könnte der spaßigste Teil sein. Wir werden dich bitten, einige Aufgaben zu bearbeiten und im vorgegebenen Zeitfenster bei uns einzureichen.
  4. Triff deinen potenziellen Teamleiter: In einem Videotelefonat lernst du deinen zukünftigen Teamlead Lisa kennen. Hier habt ihr Zeit, über die Erwartungen an die Arbeit bei BRAINEFFECT zu sprechen.
  5. Treffen im Büro: Auch wenn es sehr bequem ist, sich online zu treffen, möchten wir dich gerne in unser Büro einladen, um dir die Möglichkeit zu geben, uns persönlich kennen zu lernen. Dabei lernst du auch Fabian, unseren CEO, kennen, der dir auch einige spannende Fakten über BRAINEFFECT und ganzheitliche Mind Nutrition erzählen kann.
  6. Zum Schluss - Unser Angebot: Wir sind bestrebt, den gesamten Prozess so schnell wie möglich abzuschließen.

Werde Teil des BRAINEFFECT Teams und lass was von dir hören Wir freuen uns auf dich

BRAINEFFECT is one of the fastest-growing mind nutrition start-ups in Germany. We envision a world that embraces mind nutrition and knows that feeding your mind is key to a happy and healthy life.

Our international team is ambitious. Together we are working hard to turn the food industry around with Mind Nutrition and make BRAINEFFECT the absolute Love Brand. How do we do that? By practicing what we preach: We are focused, put our full energy into our projects, but also know that sometimes it's healthy to just relax and have fun together. Mental wellness is not only what we want for our clients, it's also our top priority internally.