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Service-Desk Agent
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Customer Service Agent
vor 3 Monaten
**Customer Service Agent (m/w/d) in Vollzeit bei VIVA Cruises in Düsseldorf**
Kommen Sie an Bord von VIVA Cruises und starten Sie Ihre Karriere bei dem exklusiven Anbieter für Flusskreuzfahrten. Wenn Sie eine Leidenschaft für die Touristik haben, verantwortliches Arbeiten schätzen und Herausforderungen lieben, sind Sie bei uns genau richtig
Bitte senden Sie uns Ihre Bewerbung mit Angabe Ihres frühestmöglichen Eintrittsdatums sowie Ihren Gehaltsvorstellungen.
**Aufgabenbereiche**:
- individuelle und persönliche Betreuung und Beratung unserer Kunden sowie aktiver Verkauf von Flusskreuzfahrten und vielfältiger Zusatzleistungen via E-Mail, Chat und Telefon
- Datenerfassung und -pflege im Reservierungssystem
- Erstellung und Versand von individuellen Reiseunterlagen
- Sicherstellung einer hohen Kundenzufriedenheit
- Backoffice und administrative Tätigkeiten
- Pflege von Kunden
- und Agenturstammdaten
- vielseitige Zusammenarbeit mit anderen Abteilungen und externen Kooperationspartnern
**Anforderungen**:
- Abgeschlossene Ausbildung in der Reise-, Tourismus
- oder Hotelbranche, Quereinsteiger*innen sind ebenfalls willkommen
- idealerweise Berufserfahrung im Bereich Touristik sowie im Verkauf von Kreuzfahrten
- Kommunikationsstärke sowie sehr gute Deutsch
- und Englischkenntnisse in Wort & Schrift
- Kontaktfreudigkeit, Teamfähigkeit und ein ausgeprägtes Service Verständnis
- eine eigenverantwortliche und strukturierte Arbeitsweise
- fundierte Kenntnisse im Umgang mit MS Office, idealerweise auch in gängige Reservierungssystemen
**Was wir bieten**:
- eine unbefristete Festanstellung in einem stark expandierenden Unternehmen
- vielseitiges Aufgabengebiet in einem kreativen und internationalen Marktumfeld
- ein erfahrenes, leidenschaftliches und aufgeschlossenes Team
- ein ausgefallenes und hochwertiges Portfolio mit der Möglichkeit dieses kreativ mitzugestalten und persönlich kennen zu lernen
- offene Unternehmenskultur mit flachen Hierarchien und kurzen Entscheidungswegen
Art der Stelle: Vollzeit
Arbeitszeiten:
- 8-Stunden-Schicht
- Bereitschaftsdienst
- Montag bis Freitag
Leistungen:
- Firmenhandy
- Homeoffice-Möglichkeit
- Kostenlose Getränke
- Kostenloser Parkplatz
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens
- Zusätzliche Urlaubstage
Sonderzahlungen:
- 13. Monatsgehalt
Arbeitsort: Zum Teil im Homeoffice in Düsseldorf
