Technical Support Specialist

Vor 6 Tagen

Hamburg, Hamburg, Deutschland Wallee Vollzeit

Technical Support Specialist 60% - 100%:
Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail.

Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.


The Technical Support Specialist plays a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding a specific product or set of products within the organization.


Key Responsibility:

  • Advanced Issue Resolution:
  • Handle complex technical issues that require indepth knowledge.
  • Collaborate with Expert support for problem resolution.
  • Mentor Junior support agents.
  • Customer Escalations:
  • Manage and resolve customer escalations effectively.
  • Provide indepth explanations and solutions for complex problems.

Knowledge:

  • Advanced Technical Skills:
  • Proficiency in using advanced troubleshooting tools.
  • Indepth knowledge of hardware, software, and network configurations.
  • Product/Service Configuration:
  • Ability to guide customers through advanced product configurations.
  • Problem Analysis:
  • Analytical skills to diagnose and solve complex technical problems.
  • Root cause analysis to prevent recurring issues.

Requirements:

  • Proven experience in technical support, with a strong technical background.
  • Excellent communication and interpersonal skills.
  • Analytical mindset and the ability to use data for decisionmaking.
  • Customercentric focus and a commitment to delivering highquality support.
  • Excellent communication skills, both written and verbal, in English and German.

Benefits

  • We offer a modern and safe working environment.
  • You are part of an agile, young team and shape our products sustainably with your ideas.
  • As an innovative startup, we offer flexible structures and flat hierarchies.
  • Cooperation with motivated colleagues and numerous personal development opportunities.
We are looking forward to hear from you.

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