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Senior Leadership Development Business Partner, Customer Service Leadership Development
vor 1 Woche
We are searching for an experienced and innovative leadership development (LD) business partner to execute our plan on enhancing Amazon's Customer Service leaders in EU/MEA region.
This role is available in Luxembourg, UK, Scotland, Ireland, Germany, and Italy with up to 20% travel required, based at a WWCS site.
Key Responsibilities:
- Create and implement the LD regional addendum aligned with CS LD's annual roadmap.
- Influence senior leaders and stakeholders, demonstrating effective consulting skills and assisting in determining LD skills needed for the region.
- Develop and implement LD programs tailored to regional requirements, design evaluation methods, and produce instructional materials.
- Drive effective change management processes, provide executive coaching, and leadership development to senior Customer Service leaders.
- Collect, analyze, and report LD metrics for stakeholders on a monthly and quarterly basis.
- Showcase excellent communication skills in various settings including interpersonal, written, and facilitation.
We are considering candidates for this role in Berlin, DEU.
BASIC QUALIFICATIONS
- BA or BS degree in a relevant field or equivalent experience.
- Proven work experience in management and leadership development, program management, and analytical skills.
- Advanced instructional design skills and experience with global training.
- Master's Degree in a related discipline.
- Certified executive coaching experience.
- International assignment experience along with work in a customer center environment.
- Demonstrated ability to influence senior leaders and stakeholders.
- Cross-functional experience beyond training and development.
Amazon is committed to diversity in the workplace and makes hiring decisions based on skills and experience. Your privacy and data security are our top priorities at Amazon.
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