Aktuelle Jobs im Zusammenhang mit Senior Leadership Development Business Partner, Customer Service Leadership Development - Berlin - Amazon CS Berlin GmbH - C25
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Senior Leadership
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Director - Leadership Development
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Senior Manager, Product Development Lead
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Senior Business Development Manager
vor 1 Tag
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Senior Business Development Manager
vor 1 Tag
Berlin, Berlin, Deutschland Amazon EU SARL (Germany Branch) - D70 VollzeitAbout the RoleWe are seeking a highly driven and analytical Senior Business Development Manager to join our team in continental Europe. As a key member of our team, you will be responsible for promoting Amazon Key products to building managers, building owners, and housing associations, and identifying new business opportunities.Key ResponsibilitiesDeliver...
Senior Leadership Development Business Partner, Customer Service Leadership Development
vor 4 Monaten
Key job responsibilities
• Create and implement the LD regional addendum aligned to CS LD’s annual roadmap for Customer Service.
• Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels and assist in implementing the annual needs analysis to determine the LD skills needed for the region.
• Design and implement LD programs tailored to the region’s needs as needed; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
• Create and implement effective change management processes across the LDBP function, CS LD and regional stakeholder group and provide leadership development and executive coaching to senior Customer Service leaders.
• Collect, report, and analyze LD metrics to produce monthly and quarterly updates for stakeholders.
• Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
We are open to hiring candidates to work out of one of the following locations:
Berlin, BE, DEU
BASIC QUALIFICATIONS
• BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.• Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner.
• Demonstrate program management skills, and keeping multiple tasks/projects on track.
• Advanced analytical skills and experience using and presenting data to make decisions.
PREFERRED QUALIFICATIONS
• Proven advanced instructional design skills, including evaluation methodologies; experience with global design.• Master’s Degree in a related discipline.
• Certified executive coaching experience.
• International assignment; experience working in a different country.
• Cross functional experience in an area outside of training and development.
• Demonstrate experience in influencing senior leaders/stakeholders.
• Experience working in a customer center environment.
