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Senior Client Success Manager

vor 1 Monat

MÃnchen, Deutschland Benify Vollzeit

Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world ð. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter" ð.

About the role

As Senior Client Success Manager, you support multinational global clients in our total reward and benefits platform - Benify. By ensuring high product value and platform usage, you play a vital role in building and maintaining strong client relationships, resulting in client satisfaction with high renewal and low churn.

You will for instance

  • Client Success Management - be responsible for existing multinational global clients and local enterprises.
  • Work closely with Key Account Management to set up ways of working with new global clients and nurturing the long-term client relationships.
  • Improve processes and ways of working with existing clients.
  • Educate and ensure active client utilization of the solution, as well as lead client meetings.
  • Solve incoming client requests as well as coordinating incidents and smaller technical projects.
  • Support more junior Client Success Managers when needed and distribute work between Client Success Managers having split responsibility for clients.

What we are looking for

  • Minimum 2 years of experience working in a client facing role (B2B), for example as Client Success Manager or similar.
  • Professional language skills in English, written and spoken.
  • A university degree in technology or another relevant field.
It's a big advantage, thus not required if you also have â­
  • Experience working at a SaaS-company and/or within the Benefits industry.
  • Experience managing global clients.
  • Experience managing enterprise clients.

Who are you?

To succeed in this role, you are a team-player who thrives working in a collaborative environment where you get to interact with internal and external stakeholders daily. Being communicative is also key to manage our global clients successfully. You have a solution-driven approach and enjoy being analytic and applying your problem-solving skills. You are customer oriented and prestige-less, always striving to find the best solution for us clients when coordinating incidents and solving client requests. Last but not least, it's crucial to be organized and good at prioritization to handle multiple clients effectively.

Perks of being a Benifyer

Join a dynamic and innovative SaaS company dedicated to helping employers improve their relationships with employees worldwide. As a Benifyer, you'll enjoy a forward-thinking culture that encourages personal and professional growth. We offer an entrepreneurial environment that values creativity and new ideas, with a commitment to diversity and inclusion. With a nearly gender-balanced team, we prioritize creating a supportive workplace where everyone can thrive.

Practical information

  • Start: As soon as we find our match ð§
  • Extent: Full-time, 100%
  • Location: London, Amsterdam or Munich
  • Work model: Hybrid (2-3 days in the office)

Apply by submitting your CV and/or your LinkedIn profile in English, using the application form below. We screen applications continuously and may hire someone before the last application date.

Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply

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